"System crashes constantly and nobody can fix it."

I wanted to upgrade from basic POS to something with more features. Gave them a shot. From day 1: gift cards never worked. escalated to tech for a month and gave up. Still waiting for refund 2 months later. From day 1: system would crash up to 10-15 times a day. They have known about the issue and tech has been working on it for 2 months. Today I gave up in frustration and cancelled. I cant run a business this way. No Support or accountability at all. Doubt I will get the refund I asked for. Waste of money and time.

"Great Team you can depend on. "

Firstly, my direct contact is awesome and very responsive. Secondly my customers like the platform it's easy to use and the support is great. Thirdly, great people to work with always available.

"Always very helpful on the helpline"

Always very helpful on the helpline. The POS is very easy to use

"Newbie bar owner"

We opened our craft beer bar about 2.5 years ago and just sold it. Thanks to TouchBistro one of the most used and possibly largest hurdle to new businesses, the POS, was super simple to learn and use. All of our employees loved the system and would highly recommend to any bar.

"Very functional POS supported by…"

Very functional POS supported by customer/tech support that has always been available when needed

"Not easy to use like they say"

Not easy to use like they say. They make promises to get you to stay then don't follow through. They take money out your account when they are not supposed to and claim they don't see any evidence of it on their system. They sell you products you don't need. They offer third party companies serving that costs an arm amd a leg just to "integrate" and you are still left to pay the regular monthly fees.
Menu was not setup properly so orders couldn't be placed, card payments couldn't be processed even after following the instructions that were emailed. Not worth it at all!!!! Be careful!!

"User friendly"

Have been using touch bistro for about 10 years now. It’s a great POS platform for restaurants. Their technical support team is always available and waiting time is 0-5min never more than 5. System is so good for restaurants and also easy to edit. I recommend this to restaurant owners if you are looking to upgrade your business. Their reports are easy to understand and have many online options like reservation and gift cards.

"Very reliable & updates are seamless!"

Very reliable & updates are seamless!

"the best service i could ask for"

When I first recevied the equipment I was lost but they help me step by step over the phone and I am happy that I went with Touch Bistro.

"15 years in hospitality and this is the best POS!"

Touch Bistro adapts with the times and takes ownerships of any issues with a quick turn around time. The system used to update randomly, often times on weekend evenings, this does not ever happened following a discussion in the community threads. It is designed for restaurants with a nod to the nuance of splitting checks, firing ticket times and simple training. This has been our greatest advantage, with its easy to use online ordering features. Thank you for creating a restaurant focused product!