"Scams"

Scams. Misleading. I called to downgrade a data plan that we never use and the supervisor tried to upsell me to more data! They charged us $211 to upgrade the software, recognized the error when I called, and still attempted to upgrade the charges. Terrible terrible service. Poorly trained staff.

"First"

First, it's a great phone and my mom, who's never had a cell phone before, picket right up on it. (Flip or Jitterbug.)
However, we've had no luck getting her phone number transferred with excuse after excuse. Now the deadline for her landline to be turned off is near and her number she's had for 50+ years may be lost.
But most concerning to me is all the spam they made her listen to when she called and that, despite saying "no" to all the questions, she ended up with charges for services she didn't want or need. It's been a challenge and she is stressed to the max.

"I purchased two flip phone 2 with…"

I first purchased two flip phone ones with medical alerts and two fall buttons for my folks. They both learned how to work them…very easy…they are in their late 80’s. They stopped working on Jan. 6 and were sent flip phone twos…hard to work…nothing like what we had initially ordered. Hated them! Note…Fall Buttons were purchased AFTER the recall for the fall buttons….Lively already knew they did not work and would not keep my elder parents safe. On the 6th of January their flip phone twos stopped working and my elderly folks had no phone service….I took my phone…which did not have urgent care… to them…as they don’t live close by…so they would at least have a phone. Then mine stopped working….after being told only the flip phones that had emergency response button were not working. One lie after another. This went on and on….they ended up sending phone after phone….none worked. Finally, the 20th of January I had enough of empty promises….now we are all with Consumer Cellular....much better. I had been with jitterbug for 20 years and was treated like s___!

"System "upgrade" broke Lively's usefulness"

In January 2023 Lively made a system change that caused my 96 year old mother's Lively Flip Phone to stop working. Lively replaced that simple, helpful phone with a "new and improved" Lively 2 flip phone which is completely unsatisfactory for her. The new menu is no longer simple, nor large enough text for her use. It requires far better vision than she currently has, and too many button clicks for any action to be considered simple. Alexa is no help for her. The old, pre-upgrade Lively was perfect, and she was happy with it for years but this new software makes this phone worthless. I see from other people's feedback that my mother's situation is not unique. The Lively 2 flip phone may now be better for younger people, but is completely useless for many disabled or tech-impaired seniors.

"Do NOT buy Jitterbug phone"

First, phone service is advertised $20 monthly. Every bill I received was $30 monthly. When I enquired bill was 50 percent more than advertised and asked for explanation at best buy (place of purchase) no one could give an actual answer; just possibilities. I was told to call the customer service number programmed in the phone. Called a dozen times over 2 day period and placed on hold every time. Last call I was on hold 4 hours before hanging up.
Second, phone began misdialing recent numbers I would select (not occasionally but every time).
Third, it takes 5 steps to actually dial out. I am a tech savvy,60 year old with good cognitive abilities that found the programming frustrating at best, yet the main selling point is how easy to use. My droid dials out in 2 steps.
The best experience I had with the jitterbug was literally putting it under a sledge hammer.
What really annoys me is that a company like yours is allowed to continue to fraudulently sell these

"DO NOT WASTE YOUR MONEY"

DO NOT WASTE YOUR MONEY! When I first signed my mom up in 2022 the customer service was great. Now, I've been trying for 2 months to reach them but after holding for so long, I have other things that come up and cannot hold indefinitely. My mom's smart phone is JUNK. It does not get internet even when there are 5barss and that's only in town...we live in a rural area where cell service is spotty. My mom tries to get internet in town, but when she cannot, she doesn't know how to call them and even if she did, she wouldn't know how to help them diagnose the issue. She is not tech savvy whatsoever. I've called 3x now and it's always from home where we have 1 bar but have wifi. Most times the phone connects to wifi and when I call lively they try to diagnose it when it's connected to wifi, so of course it connects to the internet then and even turning off the wifi it doesn't work. It's when trying to connect via the towers it does not even connect to internet. They are unable to figure out the problem. Next thing is the phone is always DROPPING names and numbers from the contacts. As I sit here, on hold now for 15 minutes, with no indication of anyone ever ever answering, why not update your recording to at least give a # in line for waiting in the queue, or the # of minutes of anticipated hold time? No consideration that older people don't want to hold. Service just all around sucks and I am moving my mom to a regular phone (instead of this proprietary POS that Lively cannot even figure out) and regular mobile service, because this is not worth it. They should be paying me to sit here and hold!

"I can hear on the phone"

I can hear on the phone. Only good thing I can say. To get to use the alert button, you have to take the $34 plus taxes plan. 3 months later I got charged $35 more for over data usage. This month my bill is up to $175. I will not recommend this phone to anyone.

"I purchased a stupid $100 flip phone…"

I purchased a stupid $100 flip phone for my mom after an incident happened to keep her safe! Here it is a month later and they were trying to charge me $55 for a $15 plan claiming that they didn't charge me last month except for the activation fee! The rep that I called was rude, he kept talking over me! I'm taking that overpriced flip phone back to the store and I canceled the service! Thank goodness I didn't do the automatic payments otherwise I would have ended up paying it anyway!

"“No service” since 1/1/2023"

“No service” since 1/1/2023. They want to beat you into submission to upgrade your phone. What they are doing to the elderly is immoral and criminal. PLEASE contact your Senators, Representative and FCC and file a complaint against Lively. Cancel your service and get as far away from this company as possible.

"A 0-star Company"

I wish there was 0 stars. No service for 6 days already (since Jan 2nd) where even 911 emergency calls won’t work. Ridiculous company scamming seniors and the elderly.