"phone not rining"

My elderly mother has had a Lively phone for about 3 years. For the last 4 months her phone doesn't ring when she has an incoming call. She spoke to customer service and was told that they are aware of the problem and they are 'working on it'. This is unacceptable, she is missing calls, it is Lively's fault and no resolution in sight.

"Lively started charging my elderly…"

Lively started charging my elderly mother $179 per month instead of the $31 she was paying. Do not give this company automatic payments!

"Phone is good, Customer Service the absolute worst "

The phone is the easiest we can find for my mother to use. However the customer service is so bad, its worth my while to go out of my way to right this review. Both phone and online are equally terrible. I don't think many seniors could reasonably navigate the set up or even set up billing.

"Fake advertising. Can't cancel. They don't answer the phone."

They don't answer the phone. There is no option to cancel or stop auto payments on their app. They make communication as difficult as they possibly can, almost impossible. You have to be extremely persistent and email them and call for days. They don't want anyone to be able to cancel. For seniors they may just stay bcuz it's so frustrating. Plus, they advertise $20 a month for unlimited calls and texts ... But with strange surcharges etc it's $29 a month. It's a bait and switch with no easy way out. Don't do it. Buy a track phone and buy minutes as you go. Lively, Consumer Cellular is not senior friendly. I'm 71 but I persisted for 3 days,.while at times being on hold for as long as an hour. I wanted to cancel when they notified me that they were billing me AGAIN after only two weeks. Changing the billing, and false advertising of the monthly charges - it was hell getting rid of them.

"Elderly abuse and can't provide various experiences "

I am an elderly lady and believed them when advertised easiest smartphone ever. My complaints of delayed email/texts have been ignored. A tech changed my email to be Gmail received and Internet not functioning properly. I get the tone something is received but doesn't show up right away so I don't know where to look. The phone takes screenshots when I don't ask and pages I am reviewing changes. I was assured I was being sent another phone in March due to previous complaints but haven't seen it. Too much wasted time to complain without being resolved and I feel Lively doesn't care once they have your money

"ABSOLUTE CRAP"

ABSOLUTE CRAP. This phone is designed for seniors. As such this is the ultimate case of senior abuse. 1/2 hour to 1 hour wait times on each and every call and there have been over 10 in the first two weeks. Those that finally do answer are rude and impatient. This service is as senior “unfriendly” as possible.

"IMO avoid them like the plague."

very frustrating waste of time. IMO avoid them like the plague.very frustrating wait to get thru their phone system, and hopefully these 10-15 waits are temporary, Once I got connected to a live person, in the USA btw, they seemed to be helpful.. I was told the porting of the old number would take 5-7 days. It was done the next morning but I hadn't received notification and was confused. I had to call to get things like text messaging set up properly but I was astonished at how adept the young lady was at getting things set up. She told me the phone was all set to go and the number had already been ported. Well, I naively did not check while she was on the line. Later I discovered the temporary line no longer worked, the new phone just went to voicemail, which I was unable to retrieve, and I cannot send text messges. I have wasted about 6 hours on this and accomplished nothing. Now I must call them again. it is the worst experience I have every had in nearly 30 years of having cell phones. I am also going to cancel my emergency device service also. What a nightmare. Thank God I have a VOIP cordless phone.

"Terrible customer service"

Terrible customer service, shotty cell service, and glitchy software. AVOID AT ALL COSTS.

"Worthless Company!! "

I am so angry at Lively right now. I have been working with them for nearly a month to get an old phone number switched over to a new phone that I purchased for my father. I have talked to various Lively reps, none of which has been able to get this done.
Another call today and I got nowhere because my 88 year old father wasn't here to give the Rep "permission" to speak to me. My dad doesn't live with me and I can't be with him every stinking time I have to call Lively. Not sure how all the other reps found it possible to speak to me..
although still not taking care of the problem. WHAT THE F***!! I'm ready to cancel the service and go back to the old company. That's probably what I'll end up doing.
****Next Day.... Spoke to Lively again. The number transfer request has now expired so another request would need to be submitted. Once request is made, it will take "3-5 business days" (their standard statement) for the number to be transferred. I said no and asked to cancel the service completely.
LET THE BUYER BEWARE!!!

"Impossible to speak with rep for help"

Impossible to speak with rep for help. My phone is a mess and can't get help. I am 84 years old guy and thought Lively would be good. Going back to ATT