"excellent phone and service for an 83 yr. old…"

pre sales experience great--honest--truthful. phone delivered timely and in fine condition. Good initial directions. Needed initial help a number of times--service kind and helpful though wait a little longer at times, Frankly, I don't understand the poor reviews and wonder if they are from actual purchasers.
jerry

"On hold for over an hour"

On hold for over an hour. Ended up just giving up.

"I don't understand all these negative…"

I don't understand all these negative reviews for Lively and the Lively flip phone. My old Lively flip phone would no longer charge, so I needed, and wanted, to get a new one. No problem. I got a new phone, exactly the same as my old one, with the same number. It's a nice phone, no frills, which I like, easy to use; it serves its purpose well, and Lively's service is just fine. I have no complaints.

"Lively don’t care about their customers"

Lively don’t care about their customers. At 10:00am I e-mailed Lively on my I-pad to let them know that I couldn’t make or receive calls or text. Then I went to Kroger store to call them to let them know that I really needed my phone (waiting for my Dr text). Lively kept me on hold for 24 min., Twice but never answered. Now 9:30pm and I still can’t get in touch with Lively after 12 e-mails. POOR customer service, and their phones are junk.

"Worst phone I've ever used"

I would give this zero stars if there was a way to add that! The worst phone in existance. I got this phone for my father as he was struggling to use his iPhone due to his age. I thought this would be a good solution. Wow, was I wrong. The interface is clunky and complicated to use and I consider myself good with technology as I use it for a living. I would not recommend this phone to anyone especially a senior.

"Should be easier "

The service map generator that is used does not work very well! There should be a way to search for signal with a device at the location. The sell’s people were extremely helpful, the help people were extremely friendly and helpful, the return process is extremely aggravating.
I’m not sure yet how much it will cost to test their product and return it. 🙃

"Bait and switch"

Bait and switch. Joined to get my senior citizen mom a low cost plan, as advertised at $19.99 a month - which is the $24.99 plan, but drops $5 off with autopay. But then ADDS 50% for "fees" and tried to tell us it was taxes. Her bill is $33 and change a month. NOT $19.99 as advertised. Customer service tried to say "you have to read the fine print". Buyer beware.

"$1,300.00 for 7 days???"

My 84 year old godmother accidentally switched to a limited data plan. For SEVEN days of usage, they are charging her $1, 325.00 - almost $200 PER DAY and will not reverse the charge. Then the rep hung up on us. STAY AWAY!!!

"Terrible website won't let me sign in…"

Terrible website won't let me sign in to verify payment. Valid websites will give you an option to adjust ur password if u get it wrong. Lively does not.

"RIGHT AWAY ONLINE IT WILL NOT TAKE MY…"

RIGHT AWAY ONLINE IT WILL NOT TAKE MY PASSWORD.
I OVERPAID MY BILL AND BECAUSE OUR USPS IS SO
SLOW AND TERRIBLE THEY DIDN'T RECEIVE IT.
I EXPLAINED THIS BUT 4 DAYS LATER LIVELY SHUT OFF MY SERVICE. THEY REFUSE TO GIVE BENIFIT OF DOUBT. YOU HAVE READ THE BAD REVIEWS, WISH I HADN'T GONE WITH THEM NOW.