"Bad customer service"

It is shameful to keep a LOYAL customer on hold for more than 10 minutes for customer service....hire more people!!! Lucky you are getting a rating of 3.

"Veryy Bad Customer service"

I have tried to get help setting up voicemail and my last representative was very rude and laughed at me because I did not understand what he was saying. After all I am a senior citizen and that is waht lively is upposed to be for. DO NOT BUY FROM LIVELY. Customer service is very bad, can not seem to handle simple requests.

"Terrible company to do business with"

First, when calling for information, the customer service/salesperson was unbelievably pushy. He asks a closing question after every question you pose and is happy to tell you anything to close the deal including that all your contacts can easily be transferred and that changing from ATT to Lively was simple. Not only was I incapable of making the transfer online or by phone, but my 27 year old digital native daughter gave up as well. In the meantime Lively has been auto billing away for a phone and services never once used. Of course, a refund on the phone was out of the question, so now I have one we cannot use. Just let me now if you'd like a brand new one. I'd be happy to get rid of it free. Additionally, I overpaid them by $102. They notified me on June 5 about a bill which I paid online immediately and then notified me again on June 20 which I also paid. After cancelling the service on June 25, I received a "closing" statement on July 12 showing the $102 credit which had not been remitted to my charge card. I finally went through the drudgery of contacting them about the credit. You will never believe what the customer service rep said. "Why did you pay the bill twice?" Not, oh so sorry we will get right on that refund. Not we are so sorry this didn't work for ya. No, she blamed me. Hilarious. Now let's see how long they hold onto my money before they actually issue the refund. It's already been 25 days, and it wasn't even scheduled for a refund. Terrible company.

"lively tells all lies to the elderly. If you are a disabled vet tell will yake advanage of you. "

Three cs reps have told me all is well. None of it is true if you are elderly and a disabled vet lively will tell you lies and take your money. Do not trust Lively!!

"Terrible customer service"

Terrible customer service. Takes an hour and a half to get ahold of someone, then when we went to switch service to a new phone they turned off the service to both phones. Waited an hour to call again and they just said no you just don’t have service when it had been working perfectly fine a few days before we had made the call to get it switched. So simply just cancelled my plan. Customer service representative just said we were wrong about all of it when we couldn’t even make a call

"Lively does not deserve even one star. This rating site required that I give…"

This rating site required that I give at least a one star rating in order to post. I would not have given Lively even one star had I not been forced into it. The problem with Lively, which at one time was a great company, is that they are currently relying more and more on AI, automated computer scripts, to respond to technical issues. That reliance is a disaster. While out in a wilderness area with no cell towers, my phone naturally would not work. As I am driving back in to civilization on a winding mountain road, the phone would pick up hints of cell tower coverage and try to turn on. After doing that 30 or so times in 30 minutes it burned itself out and went completely dead. Now that I am back in town, I obviously can't call Lively. So, I go online to email customer service. On the website I am automatically connected to an AI program that takes my information and then forwards me to another expert service site that won't allow me to access it without paying in advance with my credit card. My credit card is locked to my phone. Lively gets their payment automatically each month from my card but the site Lively's AI program referred me to doesn't have that access. Because my card use is locked to the phone, I can't pay this third party service. Because I can't pay this third party service, I can't reboot the phone. Most likely I will have to borrow someone else's phone to call Lively customer service to straighten this out. Assuming of course that they don't have that automated too.

"Billing after cancellation is a "ripoff"."

My Lively medical alert system quit several times during the time I was subscribed. Each time I had to wait for days to a week for replacement equipment.
I decide to switch to Mobile Help senior alert. I called Lively and canceled just 2 days after a new billing cycle started. I followed the representatives instructions to cancel. Now, Lively is charging me $39.07 for those 2 days before cancellation. This is a "ripoff".
And they are sending this to collections. Their customer service was no help and rather rude.

"We have been trying to port the number…"

We have been trying to port the number of my 91 year old housemate for the last three weeks. At first they told me the mistake was in their customer service agent who took down the wrong phone number. Now we have to approve all of the account numbers And they are going to send us a new pin member in the mail. This does not make any sense in this day and age. The second Customer Service agent said he would take down my name in order for Clara to get her new phone number and handle her affairs . The customer service agent had no record of that. I understand that AARP recommends the service, but they have been a pain in our ass for the last three weeks!

"My 81 year old mother can't make a…"

My 81 year old mother can't make a call, figure out how to view texts little own send texts, and has other issues in operating it . The Jitterbug is just too difficult for her to use with way too many steps involved. By contrast my phone is a cinch. Her phone just died. We won't buy another Lively product to replace it.

"Lively made a terrible phone with terrible service."

Lively made a terrible phone and has terrible service. I got fed up with how easy it is for criminals to hack my smart phone. So I tried the Jitterbug from Amazon. As a tech savvy person I found the phone hard to use. I was glad I could return it to Amazon. Lively is great at sending bills - even when you don't have service with them. I sent papers to their address to dispute their ongoing billing. The papers providing proof to LIvely's fraudulent financial extortion haven't made it to LIvely headquarters. Lively like many modern corporate thieves has many addresses so they can hide from their criminality.