"Steer Clear of Online Store "

Would definitely not use the online store - purchased a set of cordless hair straighteners for a Christmas present. Luckily I checked the box to make sure they were charged to find that the straighteners and charging cable missing - contacted Customer service who just refunded me - but I’m guessing for those who don’t check the box until Christmas morning are in for a shock because they have a thieving rat in their warehouse!!

"Helpful customer service"

I ordered two items which were dispatched the next day, but Royal Mail lost the parcel. I reached out to customer service and they responded immediately, and they sent me replacement items.

PS: The only reason I gave four stars is because they didn’t send me the RM tracking number the second time. This created a confusion, I was not aware that the order had been posted, and my parcel was left at the back porch for two days. Fortunately it was not stolen.

"They cut off ALL of my hair with no desire to…"

They cut off my hair with no desire to rectify the problem. I had to fight them and threaten to post on social media before they accepted that they are wrong!!!!!!!!!!!!!!!!!!!!!
They will not cover the cost to fix my hair in the form of hair extensions. This is the first review I have posted and I will continue until they cover the actual cost to fix my hair. Not 300 pounds only. This is unacceptable. I had an appointment for a balyage for two weeks after the cut - how was he going to balyage this? Its a disgrace I am a mixed race woman our hair takes years to grow, I had the longest hair of all my friends who are mixed - this will take 9-10 years to rectify, and I've got health problems enough that affect my hair growth you can't just cut peoples hair off like this. And then take no responsibility for 6 weeks. You've offered 300 pounds, and said you cannot negotiate so I was forced and bullied to take compensation that you devised the amount yourselves - when the quotes I obtained at the cheapest were 650 pounds and the highest came in at 950. So at this point I am at a minimal monetary loss of 350 pounds at least. Not to mention the mental impact of having my hair theived from me in that manner. My boyfriend just left me and that hair cut was suppossed to be a new start for me. I had an interview the very next day and they were just looking at me on Teams like I am a mad woman, BECAUSE OF TONI&GUY! I bet the boy who cut it still skips about the salon no bother not a care in the world, when he's just chopped off an ill womans hair that's going to take years to grow back and mentally you've added stress to my plate a hair appoinment should never end like this. Especially being bullied to take 300 pounds compensation that does absolutely nothing to fix the hair.

"Good experience,mrs.Amudha handled good…"

Good experience,mrs.Amudha handled good with me,thank u so much I look very good ,once again tq u mam,she service is very very excellent from Thiruvottiyur.

"Excellent delivery time"

Products arrived 2 days after ordering. Came with Royal Mail so big thank you to them
My only negative comment is the waste of packaging. The box could have housed a double duvet. A shoe box would have been too big! We all need to do our bit to cut down on waste

"No problems"

I ordered moroccanoil as cheaper here than anywhere else. Then I saw the reviews and was worried. But it arrived within a few days and well packaged. Impressed!

"I wish I had read the reviews before…"

I wish I had read the reviews before placing my order, I ordered two items of Keratase hair products, received a confirmation on the 31st January, it’s now the 7th of February and have had absolutely no delivery information. I looked on there site and the advice is to go onto the couriers and put in tracking info, neither of which I have. Absolutely shocking service, they weren’t slow at whipping out the payment, but can’t follow through with delivering the items ordered. Following on I’ve just managed to contact them by telephone, apparently the order has not been dispatched due to them doing a stock take. Unsure why this would prevent them from sending out my order, it’s two items, just ridiculous. I think watchdog should have a look into this, reading these reviews they are not fulfilling there obligation to those customers who have paid to receive products. It’s a real pity that Tony and guy are letting customers down who are placing orders in good faith.

"Ghosted by customer services when trying to return incorrect items, and no return slip provided in parcel"

Initially got a quick reply when reaching out to customer services to request a returns slip, as no returns info was included in the parcel (it just says to reach out to customer services for returns)
I was then asked to send lots of pictures of the items and the reason for return. When I let them know it was because I had received the wrong items I was sent a rude email back telling me I had received the correct items and I needed to send another picture to prove they were incorrect.
Once I pointed out the original pictures I sent already showed the wrong item had been sent and it did not match the website description I didn’t receive any further emails. I have been chasing for a couple of days and no reply. I have no way to return the incorrect items and get my money back (£43).

"Very fast delivery"

Very fast delivery. I was a little concerned after reading these reviews but can honestly say I have not had any problems at all. I ordered on the 1st Jan and item arrived today (4th Jan)!

Very pleased.

"Don’t use online shop"

As others have said, the delivery time is terrible (or non-existent in my case!) 11 days since I placed the order and it hasn’t even been despatched yet. No response to my email. Have now requested a refund, but not hopeful I’ll hear anything so will likely have to call my bank and reverse the charges. Awful experience. Spend your money elsewhere.