"Excellent online bank"

Decent online bank. The most useful tool is the ability to email n1 and have invoices immediately paid. reduces the amount of work I put into accounting

"I love this bank"

I love this bank. I do wish they bring back the debit card deposits. I'm in a wheelchair and it's difficult at time for me to get to payment locations to make deposits. Other than that yiu are perfect for our business.

"Their invoice system said “free…"

Their invoice system said “free forever” but then they suddenly shut it down and locked me out. They are refusing to give me my lost account information. The person I emailed with did not give a you know what about me or my business. Why would anyone trust these people with their money if they can’t even preserve your account information

"After review, we have decided to close your Account."

I am amazed by the company! Do not contact! This company is a scammers!
There are 19,000 dollars left in the account! Just took and closed the account!

Hello ​ADAM​,

After review, we have decided to close your Account.

All financial service companies are required to evaluate their products, services and customers periodically. Based on our review, we may choose to discontinue certain products, services and, in some cases, customer relationships. As stated in the Deposit Account Agreement, the decision to exit your relationship is based on the overall evaluation of your account.

Note that if there are funds in your Account, after review, we will return any funds that are deemed valid to you by check to the mailing address we have on file.

Thank you,


Account Services

NorthOne inc

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Banking services provided by The Bancorp Bank, N.A., Member FDIC.

Fergal

NorthOne


Hello ADAM,

We have decided to suspend your account until an Account review is completed. Please respond by 05/03/2023, or your Account may be closed.

Can you please attach 2-3 invoices or contracts within the last 3 months from clients or suppliers for services that you have provided?
Please provide the business purpose behind the PAYPAL, TRANSFER occurring to your NorthOne Account along with any supporting documentation
Additionally, please answer the following questions about your business:

How do you usually obtain your customers (for example, online advertising, word of mouth, fliers, etc)?
Where can we find more information about your business (for example, business website, social media, etc)?
Is there anything else we should know about your business?
All financial service companies are required to evaluate their products, services and customers periodically. Based on our review, we may choose to discontinue certain products, services and, in some cases, customer relationships.

We appreciate your assistance!

Account Services
NorthOne Inc

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You received this email because you signed up for a NorthOne account at northone.com.

Banking services provided by The Bancorp Bank, N.A., Member FDIC.

Seen•

Fergal

NorthOne

"So far it’s okay"

So far it’s okay, had a deposit issue that took days to remedy

"I love this bank"

I love this bank. It's quick and you don't have a long wait time to speak with someone.

"STAY AWAY!!!!"

If I had a chance to give them 0 stars I would! STAY AWAY FROM THIS BANK AT ALL COSTS!!! I worked very hard for monthsssssss with Medicare to start receiving payments and the second my first payment came in they automatically suspended my account and I gave them all documentation they asked for to remove the suspension off and after sending everything they respond to me saying sorry we are closing your account I reply back to them writing a nice paragraph they stopped responding to my emails, but when I was emailing them prior they were quickly responding after my paragraph they completely stopped responding to me I work with patients I work with the government Medicare and HMO insurances I work with terminally ill patients and I work with vendors, Nurses, DME & Supply that are expecting payment for their services they’ve provided for my patients and now I have to reach back to Medicare and start the process again thank you northone for all my cost loss and they will definitely hear from my attorney

"Beware of Northone !"

On Friday March 17th 2023 I was notified without any prior warning or notice that my business bank account had been suspended. My funds were frozen and I was locked out my account. I received an email from Northone stating "We have decided to suspend your account until an account review is completed." I was told I needed to submit a questionnaire, invoices explaining my business, and information on my other bank accounts in order to continue to use their services. The bank had been fully aware of my line of business for more than a year after signing up and I operated my account the same way until this day. According to them this is something "all financial services companies do". No other bank has ever attempted this that I have dealt with. It was not until I threatened them with legal action that they immediately unlocked my account.

Numerous payments that I had tied to my account were missed causing me to work over the weekend to rectify the situation and use my other bank accounts that I thankfully had for my business. Judging by complaints here on BBB this has happened recently to many of their customers. I have no desire to do business with this bank especially with their services being offered through the The Bancorp Bank Holding Company which is being sued by investors for similar liquidity issues that recently brought down Silicon Valley Bank.

"Mostly awesome!!"

Mostly awesome!!! Two change that would really help: (1) I'd like for the Deposit Account to show an account balance column on the right as all banks have this; (2) I'd like to see the account history for Deposit Account and folders in a page-by-page view instead of continuous scroll. Sometimes it takes a long time to scroll to where I need to get. Yes, I know there is a Filter option. However, all banks I know of give a paging option. E.g., options to: (a) view x number of transactions per page; (b) at bottom of page provide page number links 1 2 3 4 5 6 7 8 9 10 etc. THANK YOU!!! :)

"Avoid this bank at all costs - updated"

Avoid this bank at all costs. For a small business, They allowed the account to remain open for months without any issues, then just emailed saying they are closing it with no explanation, but took their monthly fee first.
As a small business this is a warning to other small businesses. Avoid this company
Reply to the response:
No they didn't communicate the reason at all. My point still stands.

A message to any small business owner. Use a high street bank do not use these online digital private banks. In my 30 years of banking I have never had a brick and mortar banks close an account, Digital bank, 2 in the last 12 months. The first one I am still waiting for the funds to be released