"Company closed account 9 months ago and…"

Company closed account 9 months ago and still hasn’t sent my funds.

"Extremely disappointing all around"

Extremely disappointing all around. Sign up was painful as their website is consistently very slow and when I needed help getting the account setup neither phone nor chat help was available. I eventually got the account set up with email assistance and was immediately smacked with their $10 fee. As I had just opened the account and was not feeling great about the experience so far I requested the $10 fee be waived for that first month. They apparently really like their $10 more than they do clients because they adamantly refused after repeated requests. I found every interaction with this company and its employees to be disappointing and am not at all surprised at the overwhelming number of negative reviews. Should have read the reviews first.

"Stay away from this "bank"!!!"

Stay away from this "bank"!!!! BTW they are not a bank. They are a financial technology company ...essentially an app. You cant call anyone, you have to make an appointment thru the app and generally appointments are not available the same day. I opened this account, made a cash deposit to open. Then made a check deposit to test the system out ( for hold times etc). They immediately rejected the check ( no reason given) -cash was fine thou- and locked the account! Now the cash deposit is not available for withdrawal. they sent an email to answer alot of questions about my business. People, one of the questions was how do we get clients? - are you kidding me!!? Um, none of your business. They charged the 10.00 fee immediately upon depositing the cash . This appears to be a scam to charge a fee. My guess is they will hold the cash deposit and will finish "the review" after they charge more fees against the cash deposit. I only deposited 100.00 cash - which is now frozen. Imagine if you deposited a larger amount and then they just decide to block the account and its next to impossible to speak to someone. STAY AWAY. or your money could be frozen for no apparent reason and then they will ask you to answer 100 questions ( personal questions) about your business. Almost like they would then use the info for other purposes. Very sketchy. NORTHONE I would suggest you unblock the account or you'll spend your time doing damage control on posts like these.

"I would not recommend this Bank they will rip you off"

I would not recommend this Bank. I open up this account 09/16/2022, less than a month they charged me $10.00 fee on 10/04/2022, and then on 10/25/2022 they charged me another $10.00 fee. It is very hard to get ahold of them by phone, so you have to send a chat and most time the reason are not there. My account is closed now. I had 47.17 in that account because I deposit $40.00. now it was left at $37.17. They took my $10.00 on 10/25/2022. I want my money refunded. Now they are saying they will not give me a refund. Ya'll is pathetic stilling people money and putting in your pocket. The next step is Attorney General office or seek to sue them over $10.00.

I got their response; you sure know how to clean up your reason, it to make it look like its customer fault. You still a rip off company.

"They will lock your account and accuse you of stealing and depositing checks as soon as you make your first large deposit so they can lock your account. They are a scam"

My account has been locked for 48 hours. I have not been able to talk to a person nor gotten any responses to the 8 emails I have sent to "customer support" I DO NOT recommend trusting NorthOne with your small business banking. I will never use an online only bank again. Its been a terrible experience and not worth $15/month in banks fees I was going to save. If you want access to your funds DO NOT trust NorthOne with them. They are liars, they replied once on Facebook that they emailed me. I guess its somewhat true I got 4 emails asking me to refer new customers to them. But 0 emails or communication regarding my locked account or their outright ignoring me for 48 hours. They will steal your money for no reason and ignore your attempts to contact them. On a side note its probably not great marketing to ask for referrals from someone you just stole money from and are now ignoring. But I did listen and have been giving feedback about how they stole my money are now ignoring me to anyone looking for a new bank.

**** I deposited a business check from a fortune 500 company into my business checking account. 5 days after locking account they now want me to prove that check was actually paid to me. They want invoices, They asked how I got the check, like did I find it and randomly try cashing it? It's written to my business from a business there is no suspicious activity. Yet they come at me as though I stole the check and am cashing a check that isn't mine. More so than ever I believe NorthOne is a scam and out to hurt small business. DO NOT trust them with your money. I have no idea how long it will take me to prove my businesses money is mine and get it back. They will ignore you and make you jump through circus hoops to prove your money is yours.

***** I still do not recommend NorthOne, my entire experience was terrible and their random locking of accounts for illegitimate and illegal reasons can destroy a small business. I received my check for the funds in my were in my account via 2 day UPS so they can get your money back to you in a timely manner. If you make enough noise. I commented on the CEO's linkedin page and posted public comments on facebook posts to finally get them responding to me. I promised to continue commenting publicly until I had my money returned.

"These people are just simply pathetic I…"

These people are just simply pathetic I was using my account very peacefully, and suddenly when I deposited a check, they suspended my account and told me if I provided all detail, they would reinstate I provided everything they asked for, and still, they closed my account they don't answer my email, and when I try to contact support no one answer I have more then $20K in my account,t and they are not giving my money back they don't answer I want them to send me my money through wire transfer or Ach transfer I need my money back right now that is a very pathetic approach by them I want my money back otherwise I am opening a case through a lawyer I told them i have an issue of receiving a check on my mail address and they don't answer

"I don't recommend banking with…"

I don't recommend banking with NorthOne. I had a shaky experience opening the account and an even worse experience closing it (which I'm still in the process of 3 months later). Go to a legitimate bank.

"I WOULD NOT RECOMMEND THIS BANK TO A…"

ARE YOU KIDDING THAT RESPONSE WAS I TRANSFERRED MONEY OUT OF MY SQUARE ACCT TO NORTHONE IN THE AMOUNT OF 422.08 ON JUL 11 ON JUL 15 YOULL CLOSE MY ACCT THAT MONEY WAS NEVER RETURN TO ME SO NOW YOU ARE TELLING A LIE I CAN SHOW THAT UP TO JUL 15 I DEPOSITED OVER 900 FROM MY SQUARE ACCT IF I COULD UPLOAD THE TRANSFER RECEIPT THAT I HAVE I WOULD SHOW YOU SOMEONE WHOS STUPID AND DONT KNOW I HAD MONEY IN THAT ACCT

"NorthOne will not care to give you a good experience and I highly advise to steer away from them."

NorthOne sucks, they really do.
They will make it so difficult to get proper help and will disregard your inquiries or any concerns.
They will scam, do not trust them.

It took time for my account to get set up and for my card to be received and I asked that the month not start until everything was ready and finalized but they went on charging me.

I didn't like the services and the lack support and perks they offered so I asked them to stop charging me per month and close my account at this point.

They instead have continued to charge me per month and have drained the account even though I asked to to stop and close my account.
There customer support is practically non existent and it feels as if they are trained to avoid you instead of help you.
Imagine that!!!

I have been trying to reach customer service through their online chat portal and have no luck. It takes an hour to get connected then to send one message. I also looked for their phone support and have gotten nowhere. Nonexistent!

They are so beyond ridiculous and deserve negative starts not even one star. I expect them to read this and fix this terrible experience or I will file a complain and not just a review.

:This is a follow up edit on the review after NorthOne decided to respond.:

I clearly asked on April 29th to stop getting charged fees. I did not receive any reply or help for that request.

NorthOne are conveniently making themselves seem like they did the right thing and I have emails showing that to be a lie. Nice try but I stand by my review and am disgusted by NorthOne services and lies.
Be ashamed of yourselves. This follow up response is a joke just like your terrible lack of customer support and your extravagant ways of wasting consumers precious time.
Pay me back my hard earned money and scam yourselves in bankruptcy.

Cheaters!

"IF I COULD RATE ZERO STARS I WOULD"

IF I COULD RATE ZERO STARS I WOULD! THIS IS ABSOLUTELY THE WORST POSSIBLE ONLINE BANK FOR SMALL BUSINESS OWNERS!! I OPENED AN ACCOUNT A MONTH AGO AND LITERALLY JUST SUBMITTED MY FIRST MOBILE CHECK DEPOSIT! OUT OF THE BLUE THIS ASS CRACK OF A COMPANY CLOSED MY ACCOUNT AND LOCKED ME OUT OF MY ACCOUNT!!!!!!!!!! ALL WHILE THE CHECK IS IN PROCESS OF BEING CLEARED!!! HAD 4 MORE DAYS UNTIL FUNDS WOULD BE AVAILABLE AND THEY ARE GIVING ME UNTIL 9/05 TO CLEAR OUT ANY BALANCES IN MY ACCOUNT! WELL HOW TF AM I SUPPOSED TO DO THAT WHEN MY ACCOUNT IS LOCKED! AND THEY MAKE IT HARD FOR ACCOUNT OWNERS TO CALL THEM OR CONTACT THEM!! STAY AWAY FROM THIS COMPANY!! THEY WILL LOCK YOUR MONEY AWAY WITH NO ACCESS TO THE FUNDS AND SUSPEND ALL POSSIBLE WAYS TO CLEAR YOUR ACCOUNT! I AM SO PISSED OFF RIGHT NOW BECAUSE I SHOULD HAVE TOOK HEED TO THE NEGATIVE REVIEWS BEFORE I EVEN CONSIDERED THEM!!!! GO TO BLUEVINE OR ANY OTHER BANK! BUT NOT NORTHONE!! AND I WANT MY MONEY BACK FROM THE CHECK I DEPOSITED! YOU GUYS HAD NO REASON AT ALL TO SHUT MY ACCOUNT DOWN!!!!!!!!!!!!!!!!!