"Very unfriendly and unhelpful"

Very unfriendly and unhelpful. Gave them advanced notice that our flight to Iceland had been cancelled, but they still charged us full price as a no show with no compromise on at least not charging for the premium insurance and gps we added on (directly through them). At the least I would avoid purchasing insurance and extras in advance.

"Forced Extra Charges - AVOID"

Bad experience, forced me to pay extra 100 euros for extra insurance because their system doesn't accept certain credit cards... They have the worst location, far from the airport, and 2 weeks after the return of the car my deposit (500 euros) still hasn't been returned. AVOID them at all cost. Much more efficient to use a "share-now" like service

"Very bad"

Unglaublich schlecht, die Firma möchte 2900€ auf der KK blockieren & verrechnet enorme Summen für die Versicherung die einem aufgezwungen wird.
Finger weg. Be aware!

"Great service"

Great service! We didn't have to wait to get the car and we got a hybrid toyota yaris in a very good condition. The employees were very kind, especially Jéssica, it was really nice for me having someone from Portugal to speak portuguese with when I arrived in Iceland! Very good experience!

"1 star goes to customer service lady"

1 star goes to customer service lady, who clearly shows in her voice that you are super annoying and repeating same things like maybe you are stupid as well. Good job :)

"Lej aldrig bil af dette firma!!!!!!!"

Lej aldrig bil af dette firma!!!!!!!! Hvis jeg kunne - gav jeg minus på stjerner.

Ved booking på hjemmesiden betalte jeg for fuld forsikring. Modtog flere mails om, at bilen var fuld forsikret. Dog blev jeg ved afhentning af bilen opkrævet 1400 dkk.. for manglende forsikring.

Jeg havde bestilt en mellem størrelse bil. Så altså den der var en smule dyrere. Alligevel ender jeg med at modtage nøglerne til den mindste Hyundai der eksistere på Island.

Ekspedienten var flabet, arrogant, nedladende og på ingen måde interesseret i at forklare tingende, så almindelige mennesker kunne forstå det.

Bare alt i alt en virkelig træls oplevelse. Næste gang lejer jeg bil ved et selvskab der fra start er en smule dyrere. Men ender ud i at blive meget billigere.

"dårlig bil og hæver hele potentiel skades depositum uanset bilen er returneret uden skader"

Service personale søde og venlige.
Bilen kært 155.000 og slidt - bremser ikke i orden. Skulle skubbes i gang 2 gange. Problemer med det elektriske og skiftevis dur 1 eller 2 pærer ikke. Dæktryk advarsel ligeså. Hjulleje i venstre baghjul trænger til udskiftning. Ja bare en bil der er for slidt til udlejning. Herudover trækkes tilsyneladende skades depositum som ikke krediteres ved returnering (2.900 euro) selvom der er tegnet fuld forsikring. Påtale af træk bliver oplyst at det bliver krediteret om 30-40 dage.

Dette er bare ikke i orden og slet ikke ventet i et ellers struktureret velfungerende land

Så hvis ikke pengene er retur asap står denne anmeldelse fortsat og vil påtale det overfor Icelandair der har icerental som anbefalet på deres hjemmeside.

Så indtil videre har billejen kostet 220% af fly, hotel samt restaurant besøg 👎👎

"Insurance ransom scam"

Searched for car rentals through kayak which directed me to book through HolidayAutos. Booking was easy and offered car insurance.

Arrived at Iceland and instructions on where to ride car rental shuttle is outdated.
Eventually get to rental office and service is slow and first rep was unhelpful.
Second rep was sort of more helpful until insurance came up. He said I didn’t get insurance. I told him I did. He said they don’t accept “3rd party” insurances. Rep said I can still use the 3rd party insurance but that they had to put a $3,000 hold on my card for the entirety of my trip and if anything happened, they would take the $3,000 and I had to deal with the “3rd party” insurance myself in getting my money back for coverage.

I could not put a $3,000 hold on my card so I was basically ransomed to pay for more insurance which was the only way I was getting out of there with a car.

Definitely would not use them again or recommend to anyone else.

"Scammy practices"

Undriendly desk officer. He insisted that digital credit cards are not getting accepted (not stated on the booking voucher or rental terms) and charged me an additional, full insurance package.

"Honest, Trustworthy and affordable"

Very happy with my overall experience with IceRental Cars. The friendly and efficient service from Damiel was very reassuring and left us with only good memories for our time in Iceland. We were randomly upgraded from a Duster to a Tuscon which gave us 2,600Km of freedom around Iceland for a very fair price, through rough terrain and difficult weather conditions. The company were happy to help on any occasion hassle free. (For example, swapping a headlight bulb with no expense due to their numerous service centres). Honest, Trustworthy and affordable. Thank you!