"Don’t hesitate to order from NAVY! "

I’ve been in the makeup industry for a while now but recently ventured into nails and knew I wanted to start with the correct tools. I came across NAVY and never ordered so quickly! There whole brand is on another level, the scent, the tools, everything! I also love the background of the brand and how Rebecca started Navy. I hope to order more products in the future!

"I absolutely adore my Navy tools!"

I absolutely adore my Navy professional tools! I cannot go without them now!
I’ve ordered from them a few times, all of the products are amazing and super quick delivery! 🫶🏼

"Been using navy for my full nail…"

Been using navy for my full nail career, they go above and beyond to give you the highest quality! ( down to the packaging) currently reusing my navy candle as a jar for my cuticle & brow balms, works a great if you haven’t tried it you need to!

"An absolute must-have"

An absolute must-have

Placed an order a few days ago and so impressed with how quickly it came! Beautiful packaging with the gorgeous Navy smell. Love all of the products and I’d 100% recommend

"Imperfections in the titanium coating"

Imperfections in the titanium coating.

They advertise perfect items and then send you items which are less than perfect. Be warned, because they try to STEAL your money by saying once you open the box it is not refundable. But how can you possibly know the item is flawed unless you open the box? Ps - The box is fully sealed so you can’t see inside.

I wouldn’t usually write a review - but there’s no doubt there items are expensive and for the price point you would expect nothing other than perfect.

If you’ve already been trapped by their dodgey refund policy contact your bank or credit card company. If the items you’ve been sent are not as described - you may be eligible for a claim and your money back.

Just because they are a small business doesn’t mean they shouldn’t be held accountable. I wish I could send a picture of the cuticle clipper (Helen) that I received! I wanted to cry because i got conned into thinking the finish would be flawless!

See my profile pic for picture of the item I received. My advice just stick to the trustworthy OPI brand or a really good find on Amazon! Do not waste your money!

"Unreal products"

Unreal products. Yes they’re pricey but you get what you pay for. The results from using these have been absolutely incomparable to anything else on the market!

"High quality products need high quality customer support"

Great products. The nail clippers, especially, were a joy to use. One minor issue: The nail clipper is already cosmetically damaged out of the box: specifically, the part of the lever below the pin where it comes in contact with the round protrusion on the upper clipper. The plating in that area has already worn off... not sure why, because it hasn't been used. Anyway, I'm thinking of ordering the super fine nips now that they're no longer on pre-order.

Mainly subtracting a star because of customer service. What a lot of (small) businesses don't realise is that commanding a premium price for their products means they are expected to provide exceptional customer support. More so if they're also targeting professionals — which I'm not, by the way — but B2B by nature also requires a more engaged level of customer support.

Order placed on 4 Jan. I bought GBP300+ worth of items. None of my products were on a preorder basis and I selected the fastest shipping possible. They were also back from the holidays, so it's no longer a "seasonal period". I messaged them on 9 Jan re: my order. But also called the following morning. Then they finally revealed the reason for the delay: they were waiting on ONE single item to arrive from their manufacturer before shipping. Anyway, I told them fine... but I would maybe consider cancelling the following week if the order doesn't arrive by then. At which point I think the lady on the other line panicked and offered to ship the rest of my products right away. Although I managed to talk to them on the phone, my email remained unanswered/unacknowledged.

Areas to improve:
1. Proactively communicate delays. Don't wait for customers to contact you.
2. Strive to communicate to your customers across different channels. I get that the email was now a duplicate of the issue I raised. Premium customer support means that you still address it to acknowledge that you've had a call with me.

I don't think being a "small" business is an excuse, because there are PLENTY of small businesses out there that do better. (Culturally, just look at how small business in Japan do business.) It's really just a matter of how you prioritise and invest time/resources within your business. And if you can't/don't want to provide some competitive level of customer support, you might want to reconsider your pricing strategy and positioning.

"Overall disappointed with the service"

I’ve emailed several times, regarding my order, spoke to Alexandra and was advised to email the company, however I’ve had no response from them whatsoever.
Disappointed with the service and with the curlers , they are cheaply made not of the standard of their other products.
Hi I have re sent the emails, these have definitely been sent to the correct email address I’ve double checked, and they are from my other email address as that’s the email address used when placing the order, dolledup one order number NPRO1025660

"Love all of the products from navy"

Love all of the products from navy! The smell is amazing and they really do work. My clients also love the cuticle balm. Customer service is perfect & postage always super quick! Would definitely recommend to anyone!

"Fabulous venue and hospitality"

As a lover of all things Navy I was so excited to visit Navy Farm for a wreath workshop. It totally exceeded my expectations. Beautiful food, attentive hospitality and an intimate and fun experience learning wreath making. The farm is breathtaking and we met Rebecca who epitomises Navy with her warmth, friendliness and professionalism. I booked as soon as the event was launched and some of my friends missed out - book quickly next year when you see the events advertised!