"What a lovely company!"

What a lovely company!

It’s not very often you come across a company so easily contactable & willing to help. I’m afraid I didn’t catch the gentleman’s name who dealt with my issue but I think it was “Dave” “David” or “Daniel”. Anyway he was lovely, very helpful and helped to get my issue resolved same day! Which was totally nothing to do with Navy but more to do with a silly post man!

Thank you - P.S. I received my first tools today & I absolutely love them. Will 100% be buying again.

"Amazing customer service"

Amazing customer service. I had a issue with a product and really needed help. Bec was able to ring me the following day and send a replacement product out. I can't work without my navy tools...amazing products and service!

"I had an amazing experience as I had a…"

I had an amazing experience as I had a specific time limit (within expected delivery estimates) to receive products as they were travelling with a friend to me. Customer team was very responsive and helped me make sure everything I ordered arrived on time and together. Products are looking amazing and feeling great! Can’t wait to put them to the test!!!

"Had an issue with my tool and Bec was…"

Had an issue with my tool and Bec was kind enough to sort me out immediately. Was offered discount and refund toward a new tool! Wonderful customer service. ⭐️

"Products are fine but service not good"

Products are fine but service not good. I paid a very high price for next day delivery considering the tiny 15g product. I placed the order on 17th and my order was dispatched on Wednesday 19 April however didn’t arrive Thursday. It arrived on Friday 21st and has a 48 hour stamp which isn’t what I paid for. I’ve emailed 3 times, messages on instagram and also Facebook but seem to be getting ignored. #NP890310

"I have been using my nail tools by Navy…"

I have been using my nail tools by Navy for a few years now and absolutely love them, the quality, the packaging, everything about this company. I have purchased 5 nails tools and have just received the weekly planner and I am in love! They have thought about so much, not only is it stunning it’s going to help me with my business with organisation and motivation so much. Thank you x

"Amazing product"

First discovered Navy cuticle balm via my gel nail therapist. I leave one in my car and one in my handbag....I lost the one in my car..due to my daughter liking it sooo much lol. As a retired NHS worker, I am now so happy at being able to have gel nails and regular nail treatments. I have never used a product that brings life back into my hands and cuticles the way the Navy products do. Yorkshire based too! Couldn't get any better...Thank you Navy team for a seamless ordering process and quick delivery 5🌟

"Customer service above and beyond!"

Cheryl from Navy Professional went above and beyond to help me source a discontinued product and I couldn’t be more grateful! It’s so nice when people go out of their way to help you, and it definitely makes me want to buy from the company again.
Great customer service from this professional beauty company!

"Must have brand in the beauty industry"

Must have brand in the beauty industry

Navy tools are by far the best tools I have ever used, these are a must for every therapist.

Navy Cuticle and hand balm are just pure luxury, every manicure should end with these.

Fantastic customer service and always answered any questions.
I am looking forward to add to my collection.

"In response to Navy’s response"

In response to Navy’s response. Like other people have stated on their reviews, their customer service is shocking.
The emails I received were rude, condescending and mocking my complaint. They did nothing to resolve the issue but blame Royal Mail when I purchased from Navy so they should be responsible for how my products arrived. And if they arrive saturated to the point there’s a puddle, it isn’t “slightly wet”. They were meant to be hygiene wipes? What’s hygiene about it being left in the rain and soaked?
Claiming I asked for it to be left in a safe place when I was in the house.
“Ohh Hannah it is emails like that which remind me of what an awful world we do live in. I hope you have a good evening and that your box manages to dry out by the morning“ how professional! When I spent my hard earned money supporting their business. Avoid at all costs and buy from a company that respects your custom and has good customer service. Worst I’ve experienced. Laughable that their name is Navy “professional” when their customer service is far from it.