"Hidden Fees, Broken Car and Unprofessional Service"

Our experience with Lennox Autos has been utterly appalling, and we feel compelled to warn others. We purchased a £29.5k, 3-year-old hybrid vehicle from them, and it has been nothing short of a nightmare from start to finish.

We live 500+ miles away in Aberdeenshire, Scotland, and made arrangements to collect the car on Friday, 28th February. Lennox Autos knew we were traveling a long distance, and we provided them with our exact arrival time and tight schedule. Despite this, the car was not ready as promised. It was covered in scratches, uncleaned, and uncharged. The wing mirror was also broken. We had to ask them ourselves to polish out the scratches.

We noticed the alloys were heavily kerbed and corroded, which was not shown in the photos or videos we received, nor was it highlighted to us. When we raised this issue, they agreed to deduct £200 from the deposit so we could have them refurbished locally once we returned home. However, when it came time to pay the deposit, they suddenly pointed to a piece of A4 paper taped to the wall that said “£200 admin fee”—something that was never mentioned in any contract or documentation.

Mehdi, the so-called “director,” insisted this was their policy, yet we couldn’t find any evidence of it. When challenged on where it was written, their response was simply: “It’s just our policy.” This was clearly a dishonest tactic to recoup their £200 loss on the alloy issue.

Once we got home, we searched their website for this supposed “£200 admin fee”, and it is not disclosed in any car advert or in their terms and conditions available on the website.

After over an hour of arguing with Mehdi, we reluctantly agreed to a £100 discount just to put the ordeal behind us and start our long journey home. Once we arrived home, we attempted to charge the hybrid vehicle, but it wouldn’t charge. A warning message appeared: “Charging failed, contact service.” After inspecting the vehicle, we confirmed that the charging cable was broken and the charging port was faulty—which explained why the car hadn’t been charged before collection, an issue they must have known about but failed to disclose.

We immediately contacted Mehdi, who promised to send us the necessary parts by Monday so we could fix the broken wing mirror and charging port ourselves. But Monday came and went with no response.

By Tuesday morning (March 4th), after multiple calls, Mehdi finally sent the money for the charging port and wing mirror and we ordered the parts ourselves. However, when we followed up about the charging cable, Mehdi refused to send it, claiming we hadn’t paid the full “admin fee.”

This was completely unacceptable. He was holding a vital component of our hybrid vehicle hostage over an arbitrary fee! He admitted he was just going to swap the cable from another car in stock, but suddenly went back on his word without justification.

Throughout this ordeal, Mehdi has been deceitful, rude and unapologetic. He knowingly sold us a vehicle with damaged alloys, a broken wing mirror and a charging fault and then refused to take responsibility. The fact that the car wasn’t charged at collection due to a broken charging system should have been disclosed, yet it wasn’t—another sign of their dishonesty.

Lennox Autos is dishonest, untrustworthy and completely unprofessional. We regret ever dealing with them and strongly advise others to stay far away.

If you’re considering buying from this garage, don’t. Save yourself the hassle and go elsewhere.

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