"Purchased 2 wallets, only 1 sent"

Purchased two wallets, only one was delivered and I was so happy with that one! However, they messaged me about the other wallet saying quality wasn’t up to their standards so I waited for months and it never came. After a year of emailing the same thread about 5 or 6 times I still haven’t received an answer. I can’t contact my CC since it’s been too long. Bummer about the service but the one wallet I do have is still holding up, with some leather stitching coming undone and the zipper gets stuck occasionally.

"Polecam"

Polecam. Wszystko ok

"Total rip off"

Total rip off. No product received and no comm. But they got my money, for now!

"Emailed / messaged on social media but…"

Emailed / messaged on social media but still no reply. There's no terms and conditions for shipping, unsure what's happening??

"Try harder"

I ordered a wallet in November, and I still haven't received it yet. I've been communicating with them for 4 months now, and they take little to no action regarding the situation. They keep blaming it on other things instead of taking accountability. I was willing to be patient for them because I was really looking forward to supporting a small sustainable business, but I can see that though they preach sustainability, their business practices are super unsustainable. I've also asked for a refund because the waiting was getting ridiculous, but they keep telling me to wait! Is 4 months not enough for a small wallet? If they cannot offer a clear transaction with their customers because of other things going on, they should not be selling anything. I do not recommend buying anything from this shop.

"Be careful, this shop is fraudulent!"

Avoid at all costs! Be very careful and don't trust their website. I have placed an order on their website on Jan 30th. The order has never arrived. Their communication was awful, customer service is non-existent, emails are answered after weeks with really bad excuses: 'small team, no stock, moving studios' - that's all okay normally, but they should communicate this on the website not hold onto people's money. Personally I know these excuses are not true. My order was worth $207.36 USD and has never been sent to me. I demanded a refund on March 3rd after that I got another email with excuses and no order in sight. On March 12th they told me that they are processing my refund but it's now March 25th and I didn't get my money back. I have reported this company to Europol - it's EU Cybercrime portal and I urge you to do the same. Just Google 'Europol EU report a cybercrime online' as Trustpilot doesn't allow direct links (once you are on the link click on the German flag as thisispapershop are based in Berlin Germany, you can easily fill out the form even if you don't speak German using Chrome as your browser and Google Translate, I got the confirmation from the police station in Berlin that they will investigate this company and that they have successfully received my report).
This company is committing a crime. Two other people have now contacted me to say that the same thing happened to them. If this happened to you too please report this company right away so that they don't fool others.

"wysoce zalecane"

wysoce zalecane

"So nice"

Very nice wallet!

"I would definitely recommend shopping…"

I would definitely recommend shopping with Thisispaper. I love their collection and the owners are very helpful and kind.

"TiP Top"

Easy to do business with, prompt delivery of item. Would recommend.