"The helpdesk is unavailable."

The helpdesk is unavailable and does not respond to queries, whether by email, WhatsApp or the web site.

"Paid for overnight delivery but it took…"

Paid for overnight delivery but it took six days. I asked for a refund but I’ve heard nothing. This was the same when chasing the delivery. Very disappointed with your customer service!

"Excellent customer service"

I can't speak highly enough of the exceptional service I received! Mathew was incredibly patient and helpful as he guided me through the setup process. I made an error during the setup {completely my fault}, but Mathew didn't miss a beat. He calmly and clearly walked me through the steps to fix the issue, ensuring everything was set up correctly. His expertise and supportive attitude made the whole experience stress-free. Excellent customer service! The system immediately highlighted the fact that my battery settings were incorrect, which by implication translates into less grid usage and an immediate saving on my electricity bill. Thank you Mathew

"Sunshift "

Quick delivery. System works and support is great.

"Quick & Excellent service"

Quick & Excellent service

"First time I used the dongle"

First time I used the dongle, but has drained my battery twice during the evenings this weekend and on a farm, that is unacceptable...
I don't see much on the app that makes it suitable for me to pay monthly and can't set the Deye system, if I needed to. It did not give me a warning when Eskom was off and that was one of the reasons I bought the dongle. On a farm, the solar system must work perfect...

"The setup was easy"

The setup was easy. Now the proof is in the use of the device and the benefits it promised. Only then will I be able to review.

"Refreshing customer service experience!"

Brilliant overall experience! Ordering was easy, delivery was quick, and installation was easy! Within 30 minutes of connecting the dongle and signing up, someone contacted me regarding an issue and rectified it, and this happened at 22:00! I am absolutely in love with it thus far!

"Very happy"

I just got my Sunshift dongle about a week ago, and I’m really impressed so far! Delivery was quick, and the installation was super easy—definitely not as intimidating as I thought.

I was hesitant to change my battery settings on my own, but Sunshift did it automatically, and I’ve already noticed a difference in how my system runs. Much more of my battery gets used and I can see im using way less grid.

I was worried about some of the settings that looked wrong so I messaged them on WhatsApp and Hanri responded very quickly with screenshots of my battery documentation and an explination to show the settings are exactly what is recommended.

I’m excited to see the difference in my next bill! Highly recommend for anyone with a solar setup!

"Very prompt delivery and support."

Very prompt delivery and support.
Haven't yet installed and used the unit.