"The worsted eCommerce fulfilment provider EVER !!!"

The worsted eCommerce fulfilment provider EVER !!!
We wanted an additional channel to fulfil our orders besides FBA. We made the huge mistake to chose Zendbox. They are unreliable, unprofessional, amateurs and arrogant!
Pending orders for more than 5 to 6 days!!! Their WMS is a mess up, constantly down, with technical issues, and when they finally decide to fulfil some parcels, they start for the latest ones first, leaving the past orders constantly behind.
We have lost so much money and lost so many customers due to their below-standard performance. And what can we say when they work with Evri (ex Hermes)? Dozens of lost or damaged parcels and claims were rejected!!
Customer service responds after 3 or 4 days; they respond as if you are bothering them or just apologising and closing the tickets without a solution.
My account on Amazon is constantly at risk of deactivation due to the late shipping rate, and ZENDBOX doesn't care!!
I can't sleep at nights. If you want to stay in eCommerce business and be competitive, AVOID ZENDBOX to save yourself!!!

"Do NOT recommend"

We have worked with Zendbox for 18 months now and the replies to our customer service enquiries has become slower and slower, minimum 3 days wait but often 10! Not only does it makes us look like fools, our customers get very angry and demands refunds. We have now requested to terminate the contract because we cannot continue like this.

Avoid Zendbox at all costs if you want happy customers!

"We have used various providers in the…"

when our last provider let us down we took the time to really search for a provider and after a lot of research we visited the Zendbox warehouse after speaking with Karl in the sales team and amazed by how thorough and organised everything was. Having been with them for a few months theirs been a few tiny bumps in the road but their ability to adapt , listen and understand our needs has shown us their a true partner who really care. The service is great and the team have a great attitude to showing they care. Very happy customer here.

"Recommend"

We recently outsourced our eCommerce fulfillment to Zendbox and it has saved us a lot of time and money.

Like any business sometimes there are challenges due to unforeseen circumstances, but it looks to me that Zendbox learns and grows from these experiences and is now delivering an even stronger service.

Overall I can recommend it.

"Amazing company"

After reviewing various providers we chose Zendbox, the service so far has been incredible and far better than-our previous experiences over the years with other providers. The late cut off times, always despatching on time and ability to reach our customers worldwide from a single location has been nothing short of amazing. The thing myself and my business partners like the most is they keep evolving and improving literally every week. The technology is very well thought out and has changed the way we do business. We’ve grown quite rapidly and our customers are always surprised how quick and we’ll packed they get their deliveries. Truly a 10/10 service and I tell everyone I speak to. Special thanks to client success team who respond quickly and always with a smile no matter what. We feel like we have a true partner and that’s always been a big priority for us as a business, we don’t feel like a customer but a partner.

"Zendbox"

I had the chance to be part of the great ZendBox's Team. Zendbox is a company with real ambition, not only in terms of performance and growth, but also in terms of development and well-being of its employees. It is also about the employees and the way they work – a true spirit of collaboration and hard work to always go the extra mile and get the best results. It is a source of pride for me to work for a company that shares those values. Really impatient to see what the future holds for me at Zendbox.

"Zendbox have given us an amazing…"

Zendbox have given us an amazing service from day one, their systems are powerful and intuitive and their team are very kind and helpful always going the extra mile. we moved our logistics from inhouse and its been a massive money and time saver for us.

"A cut above the rest"

A great company with great staff, we never feel like too much is to ask and they are always on hand to support us, we are really happy we chose Zendbox and would reccomend to anyone else, the staff are attentive and the best thing is they just get it right, we had a small service disruption over a week but this was due to system upgrades where they refunded me the Pick charges, overall really happy customer.

"Very Happy Customer"

Great service with really smart technology. Very Happy customer

"Zendbox has been a major reason of our…"

Zendbox has been a major reason of our companies success, our ability to get the orders out on time and satisfy our customers whilst utilising their platform to manage our activities has had a very big impact on our business. The team are very helpful and proactive and any issues or help when needed are handled with care. Highly recommend and as with other reviews they are not the cheapest but we worked it out that in the long term we’re saving with happy customers who return and this is important to us as a fast growing brand who cares about the experience for our customers. Thanks guys