"I just had a chat with Tauffiq"

I just had a chat with Tauffiq, he was amazingly supportive and helped me in every possible way.

"Terrible Service Providers"

I have been a customer for years. Our systems are great and we have very good security measures in place. But this Vonage system is constantly being intercepted by phishing SMS messages and then we are being charged crazy amounts for fake SMS messages. And when we highlight the issues to this company, they then put the blame on us!!! And won't reinstate or fix our account! My advice would be to use a different company that can actually help their customers and keep their systems safe. And not just blame the customer and block your account with no notice. You guys have blocked my account, with no notifications, costing my business money AND my account is in credit which you are now holding on to!

"Fantastic customer service and very…"

Fantastic customer service and very helpful! Samuel was great.

"Tuwanada on customer service is a…"

Tuwanada on customer service is a complete time waster. Keeps asking the same questions over and over and not helping or escalating, please investigate this agent. Time of incident 24 Feb 2025 10:35 UK time

"Vonage has been a great provide and…"

Vonage has been a great provide and Kudzai was excellent in assisting and supporting us.

"vonage agent Kudzai was very help full…"

vonage agent Kudzai was very help full with my account questions.

"Terrible customer service"

Terrible customer service, rude staff and no one takes ownership on customers order and requests. The staff does not understand simple queries and whenever you contact the all they say is they will look at your request and will get back to you, but no one contacts you back. I would give zeros stars if I had the option.

"Support was very good and our concern…"

Support was very good dealt with Panashe, and our concern resolved in a timely manner.

"The worst customer support"

Terrible customer support when anything goes wrong. Online chat do not respond, support telephone number hangs up, online case system does not recognise our account number. I am completely out of options and our inbound calls are not working!

"AVOID AT ALL COSTS - ZERO SUPPORT"

I can confidently say that Vonage is the worst telecom company I have ever dealt with. As the director of a business that relies entirely on the phone—with 6 full-time employees who depend on a working phone system every day—I am absolutely furious.

Since 8am this morning, our phone system has been completely blank and inoperable. We've had no response from live chat (their ONLY support option) and no updates on the case we raised. It’s now been half a working day, and nothing has been fixed.

The fact that a telecom company doesn’t even offer a telephone number for support is simply ridiculous. On top of that, Vonage is billing us extra amounts, chasing payments for bills that have already been paid, and charging our direct debit without proper authorization. Save every live chat transcript and phone call, because you’ll need proof that you didn’t approve these extra charges.

This is the second time our phone system has been down for more than a day. For a company that should know about phone systems, this level of unreliability is a complete joke. It’s costing us more money in lost business than it would have to switch to a reputable provider.

I’m moving all my business away from Vonage and will be claiming compensation for the downtime. Vonage provides zero customer support, an appalling service, and a billing team that seems to do nothing but rip you off. Avoid them at all costs.