"I had a slight problem with a three…"

I had a slight problem with a three legged thing product that I bought from another supplier. Not a big deal, these things happen, but something none the less.
I contacted them directly to see what could be done, and they went above and beyond to resolve the issue, no messing around at all, and sorted.
I was being dealt with by Neil, who works at three legged thing, and he was really helpful and friendly. A credit to the company, so more biscuits for him please T.L.T.
These were the first products I’ve bought from the company, and they won’t be the last as the customer service was so good, and the tripods are brilliant as well.
So yeah, a recommendation

"Excellent after care"

I own two 3 legged thing tripods. A Winston ans an older Punks Corey 1. Both excellent tripods and heads. After sales service also excellent. My Punk Corey fell over on stone and dented the top section of a leg. A replacement was sent free of charge. Can't fault the products.

"Brilliant Company & Products"

Can I just say - the company and products are wonderful. I have a Leo 2.0 tripod, which is a brilliant product. I’ve recently bought some VANZ which I wanted to make it into a tripod for macro photography and now bought a STUBZ to make my tripod taller (to see over the reservoir wall to take reflections of the Northern Lights). Every time I’ve come across a problem, you have a solution - the products really are brilliant and your customer service is excellent too. It’s so great to deal with a company who knows what they’re doing. Well done to all of you.

"Fine product, incredible service!"

I bought my Corey (original model) direct from 3-LT a couple of years ago; I was looking for something light, so I could carry it about, but with the scope to take a longer, heavier lens on my crop body system. I have not been disappointed at any stage. This little fellow is smooth, reliable and versatile. I can whisk the legs out to full reach in a jiffy or two, and the angle adjustment also allows a really low shooting position when I want that. For "normal" kit the ball head copes just fine. When I mount up my Sigma 150-600, it goes on a gimbal, replacing the ball - all easy. For macro, just invert the centre column for complete freedom to get down and close. I was doing that in the woods the other week, and somehow left behind the centre column lock. I asked for a price for a replacement, and a new part arrived, free of charge. Would you believe it? My advice is, look no further!

"Took a little time, but we got there in the end. "

Well... I have to stand corrected, and credit where it's due. 3LT have provided a solution for me that I'm happy with.

It did take a little time, but looks like we got there in the end.

Might I suggest that you review your mail system, such that if you ask for an emailed response, you don't send that response straight to the back of the queue.

"Neil was absolutely amazing in helping…"

Neil was absolutely amazing in helping me with my replacement ball head, the whole experience could not have been better

"I have used many different tripods over…"

I have used many different tripods over the past 30 years but my 3LT Winston 2.0 is my favourite for its durability, its height and stabilty in strong winds. I damaged the lowest leg section when it got trapped in the spokes of my mountain bike. 3LT sent out a replacement leg they had spare free of charge. Amazing service!

"Great looking smooth operators"

If you are at all interested in engineering, you will marvel at the attention to detail and smooth operation of 3LeggedThings. I am constantly surprised by the next extra feature I find in my tripod, airhead and monopod. They all do exactly what they are described as doing, and do so smoothly whilst looking great at all times.

Not only this, but the customer care is second to none. I had a query about my three year old purchase, and the conversation was quick, pertinent and helpful, ending up with being sent a part for free (which helped me get round something I was trying to achieve with an older model). How good is that!

Thank you on all these counts, 3LeggedThing-ers.

"Perfect products: perfect service!"

Aside from the three Legged Thing products being exceptionally well designed, both with excellent functionality and superb looks, the after sales service is second to none. Interaction with 3LT is individual and personal providing just the support you need: no matter how much effort it takes. Just perfect!

"Awesome Customer Support"

Best Customer Support

I bought a tripod in Europe over Amazon and it was missing one rubber part for comfortably tightening the legs.

Because I needed the tripod for my vacation i didn't sent it back.

After my holiday i contacted 3 Legged Thing and they sent me a replacement part, but because of Austrian Custom they wanted to charge me over 30€ for it.
So 3 Legged Thing sent again the part with proper declaration. I still had to pay custom, because of damn Brexit, but it was just 7€.

Thank you for the great support, always very quick answers and always super friendly and supportiv.

Thank you so much for a great product and the great service!!!!!
I which more shops, or manufacturers would offer just halve of that service.