"The eye test begun with a free eye test …"

The eye test begun with a free eye test which was great. However my glasses were ordered in but it was the wrong colour so they offered me the glasses off display-which I still had to pay full price for.

However, a couple of months later, the arm of the glasses were close to snapping. I took them back into store just to be told they are not a manufacturing fault and that to replace them I must pay again for new frames.

I decided not to buy new frames and I have took my custom elsewhere!

"Dreadful business"

Paid £90 for replacement lenses. After two weeks I picked up the glasses to discover part of the frame was now missing and had been lost in the meanwhile. The arm of the glasses now bends back to an extreme angle and is now useless. After advising the lady behind the till, all she could do was stare at me slack jawed, shrug and mumble that it had been lost. Guess I now have to buy another set of frames at a cost of £125 to myself so I can actually wear the glasses Tesco Opticians broke. You get what you pay for, worth just paying a bit more for a more professional service.

"Went for routine eye test at my local …said I was ileagal to drive ??!"

Went for routine eye test at my local Tesco after the test that was very brief no longer than 10 minutes was told you are ileagal to drive as I can't see more that 5 feet away I thought hang on this is a bit strange as read the bottom line to him no problem and can read a number plate at 90 feet away no problem said are you sure? He huffed at me and said yes you can't drive your car home or you will be uninsured if you do as I have told you so ! I didn't argue any further they orderd my 2 pairs of glasses said be here 2 days time costing £145 I wasn't happy with what I had been told as I can see as I said I came as routine not because I was struggling or anything had to cancel my work for the next 2 days as told needed glasses to drive or braking the law so I went for a 2nd eye test at boots was in there a good 30 minutes was given a prescription for some glasses to wear if I felt I needed them I asked do I need them was told no but would be bit better at long distance I then asked is my eye sight ok without glasses for me to drive he said yes I said are you sure I am within the legal limits he said your no where near the limits you perfectly fine to drive ! I am so angry with Tescos as I feel I was husseld into buying glasses I don't peticly need and making me get a taxi home and leaving my car there and losing 2 days pay as thought I couldn't work as I am a driver for my job AVOID !!!!!!!

"Very helpful not only with glasses very …"

Very helpful not only with glasses very knowledgeable about general health and advice on keeping eye sight healthy .
Helped with picking glasses and finding them within budget . Highly recommend def go back again .

"Lovely friendly and efficient service"

Had to visit Basingstoke branch today at very short notice due to a sudden eye problem. Got an appointment within a few hours despite not being a current patient.
The service was fantastic. Everyone was so friendly and the optician was great - really thorough, explained why the problem had occurred and reassured me. The other staff were lovely and chatted to me whilst I had to wait for some eye-drops to take effect. Would definitely recommend them.

"Disappointing and rude"

Rang in to book an appointment, got put through to a national contact centre rather than being able to speak to the individual store. Then got transferred to the actual store because the person in the contact centre couldn't answer my query. When speaking to the store I explained to the woman that I was just wanting to pay for a contact lens appointment as I buy my lenses online and I just needed my prescription checking. The woman on the phone then proceeded to try and discourge me to use them by pointing out they may recommend a lens that I couldn't buy online. After having a look on their website it would be very unlikely as they sell exactly the same ones as most leading opticians do, especially as I wear lenses for astigmatism which significantly reduces my choice! After I pointed this out she then asked which contact lens I have been wearing, presumably so she could state they do not sell them, which she did. Please be warned when trying to pay for just a prescription how rude Tesco are!!

"The Hard Sell"

Always had glasses for reading and using laptop small print is a bit fuzzy went for eye test and the option insisted there was also a problem with my distance vision i said I have never had any problems with my distance he said well if you were driving there would be a problem (I add I do not drive ) but I know that is not the point so I said why don't we go outside to carpark and you ask me to read some number plates at a distance option said no no need but there is clearly a problem with your distnce why not have some vairifocals ( he comes the hard sell ) ended up with some very expensive vairifocals they tried to also sell me extras like tinits extra thin lenses anti glare etc so I get my new classes and I know vairifocals take time to adjust to them but my issues is I can't walk whilst wearing them and this is 3 weeks later why you ask because they distort my distance vision. Maybe and I know I am no expert but they are my eyes and I know them well but I don't have any problems with my distance !. I have been to another optician and had an eye test guess what no problems with my distance so I shall be returning to Tesco FOR MY MONEY BACK !

"Rimless glasses snap very easily"

I bought 2 pairs of rimless glasses, Both broke in exactly the same place. i have worm rimless for bout 10 years and never had problem from Vision Express range or Glasses Direct. Spoke to store and they were not interested. Suggested I make appointment to ensure prescription is correct. This was cancelled on the day by Tesco after I had taken the day off to attend.

"Twice Optician did not turn up for my appointment."

On the last two occasions I have arrived for my appointment and on both occasions the optician couldn't be asked to arrive on time. This is the Ashby de la Zouch store. They did promise to get back to me in 72 hours after the first time which they failed to do. I was embarrassed for the assistant who put a brave face on things twice.

"I spent almost £900 for 3 pairs of …"

I spent almost £900 for 3 pairs of glasses in Swan centre Tesco Opt for very focal, scratchless, lenses. I got problem in all 6 glasses when I go back they gave me appointment to come back, on the appointment date the person in charge wasnt available and they gave me another appointment and then after this another. on third time when I asked the manager the lady work there said dont be rude to me!!! I asked the lady do you know the meaning of rude???? I was just asking you manager and you try twist in other way. cut the story short i am not using those glasses and tesco failed to take responsibility. THANKS TESCO FOR POOR CUSTOMER SERVICE