"Absolutely fantastic customer service"

Absolutely fantastic customer service. If every company was like this then britain wouldn’t have such a horrible stereotype of poor customer service. The lovely manager zac was so helpful this man should have a medal. cannot recommend these guys enough if you’re looking for a pc, any issues they’re guaranteed to sort for you free of charge. Just amazing.

"Early days regarding the machine I…"

Early days regarding the machine I purchased, but everything seems be going good.Great customer service from Zac. He went through the spec of the computer and gave good advice. He and the Team at Vibox, gave turnaround and the computer was built and delivered in time for my Son's birthday. Thank you.

"Vibox Review"

My order came really quickly and it was well packed and easy to set up and to get ready. I'm really happy with my order and the pc and monitor I got both look amazing and run really well. No problems and the customer service it great. Definitely Recommend!!

"Great service"

Really impressed with the service from this company - the website was easy to use and make choices on components, price clear. Estimates of performance seem accurate and delivery was fast. Even more, a simple issue with the phone number I had entered was quickly resolved by a proactive email on their part rather than just being left - so delivery communication was great as well. Would definitely recommend.

"Exceptional Customer Care"

Vibox are a company who take immense pride in their customer experience and it radiates from their Head of Customer Care right down through their sales & support teams.

I recently had the pleasure of ordering an SG Series Build with Vibox and whilst we encountered a variety of unexpected issues (primarily with logistics), the team worked endlessly to ensure no stone was left unturned and everything was put right with an exceptional quality product received at the end of all the minor setbacks.

Most impressively, at every contact touchpoint including after the product was received, Vibox ensured I was kept updated and informed with clear, concise answers to any questions or concerns I raised. It's rare to encounter such customer care and concern in 2023 and it's the primary reason that I will remain a loyal Vibox customer for all future upgrades and purchases in the years to come.

Thanks Again, Dean.

"Would recommend!"

After doing a lot of research into PC companies I chose Vibox because of their great warranty and because I found their website and build options simple and easy to use however I did still feel a little overwhelmed with choice!

As this was my first gaming PC purchase I didn't have the biggest budget but also didn't need anything top spec. I gave Vibox a call and spoke to Zac who was really friendly and happy to help. I explained what games I would need the PC for and he found something for me within my budget.

It arrived very quickly and I am super happy with the graphics and performance of the machine. I will be upgrading it with Vibox in the future but can also take comfort in the fact that they will help me out if a problem ever arises :)

"Best customer service out there"

Best customer service out there. I bought my son his first gaming PC from Vibox. I have to say, Zac (Customer Service Manager) went above and beyond to help us. No problem too big. Easy to contact and they get straight back to you. I highly recommend this company.

"Très bien"

Très bien, j'ai eu les composants que je voulais avec la personnalisation. Seul bémol c'est le processeur qui n'a qu'un ventilateur mais étant donné le prix que j'ai payé je n'en prend pas plus compte.
Merci

"Highly Recommended"

This is my first gaming PC and ordered with Vibox. The ordering process was well laid out and was easy to navigate.

The build and delivery of the PC was very quick, in fact it was 6 days early which was very impressive.

The PC was well packaged and arrived undamaged. The quality of the PC was brilliant and I am very impressed. Will defiantly be recommending to friends and family. Highly recommended

"Third time unlucky"

I have bought three PCs from Vibox, in 2013, 2016, and 2022. The service was excellent the first two times, but my third experience was so bad I will not be buying from them again.
My PC broke towards the end of November, and I ordered a new one from Vibox on the Saturday of Black Friday weekend. It should have arrived on Tuesday according to their website. By Tuesday afternoon I had not even had a dispatch e-mail, so I contacted them. They replied that they were running late because of Black Friday and it should arrive on Wednesday. This annoyed me because there was no Black Friday sale on their website. Why then should it have caused them a delay? I can only think that they were selling computers on sale through third parties, in which case I shouldn't have had to pay full price given that I was buying directly from them, or that was just an excuse. If they can't meet the delivery times they advertise then they shouldn't be advertising them.
Come Wednesday evening and still no PC. At about 6pm I saw a delivery driver walking away from my house, but nobody had been to the door. I then got a text to say my PC had been delivered. It was outside behind a bin, in November. Had I not checked my phone it could easily have been rained on. The driver had the cheek in his text to claim that it had been delivered at 1:30, when I had seen him walking off at 6.
The PC did not contain a power cable, so I had to wait another few days for them to send that. When I finally got it up and running, it kept shutting itself down. I eventually discovered that the CPU fan was not connected properly, and I had to screw it in myself.
Fast forward six months and the fan was becoming very noisy. I know now that CPU fans are supposed to be stuck to the CPU with thermal paste, which mine obviously wasn't because it had been loose when it arrived. I replaced the fan myself, so now that I've voided the warranty I can post this and that's the end of my dealings with them.