"Beautiful sturdy SAFE habitat for our…"

Beautiful sturdy SAFE habitat for our rat ^_^

"Don't trust this company!!"

I am hoping to save someone from wasting their hard earned money. We purchased the Walk in Chicken Run - 9ft x 13ft x 6ft plus 2 Outdoor Pet Run - Pack G for $1383.24, Oct 25th, 2021, we received the complete order Nov 1st, 2021. We live in a small town in Teton Valley Idaho, with heavy snow. We tarped up the run on all sides, including the top, to keep our chickens warm enough during these harsh winter months. Super excited to finally have enough room for all of our hens. The beginning weeks of Dec ended up being a lot windier then usual. Expecting the run to withstand the wind, that unfortanley did not happen. The run was completely destroyed in one day. Thank goodness we didn't move our chickens inside yet. I was devastated, I thought I will contact Omlet since it has barely been a month. I ended calling Omlet, leaving a voicemail explaining our situation. I received a call about 2 days later, with some woman saying sorry its not covered under the warranty. Thank you, goodbye. Now I have worked in customer service my whole life and could not believe what I just heard. I got nothing, no assistance whatsoever, and no Compassion for their customers. Now, we did not have $1383.24 of chump change sitting around in the house, this was a thought out purchase to further our small business, we saved for this. I decided, maybe its just this one person, I’ll try to email. I emailed explaining my situation and sent pictures. I received an email back with an explanation of why I shouldn’t have tarped just the sides, which we did not, we tarped it all, then I got another sorry its not covered under warranty. I literally bought this and just set it up, didn't even get to put my chickens inside and I wasted $1383.24. My heart is completely destroyed, I don't know what to do. So I leave here my experience and my review. I hope this helps someone not waste a dime on this company.

P.S. The material was flimsy, not sturdy.

"Excellent customer service"

In my experience, this company stands behind their product. I purchased the auto coop door last year, and yes, it took a bit of time to get the door. But it was worth the wait as the door is well made and was working very well through the harsh winter of the northeast US and into this summer. Unfortunately the door stopped working due to the CPU and it was little over a year of ownership. I reached out to the company and they responded very quickly. I described my problem and within a few days they had sent me a replacement at no charge. I am very satisfied with their customer service and their willingness to stand behind their product warranty.

"Unreliable and disappointing"

They delayed my orders by months. I only wished I had checked the internet before ordering because this seems to be a common theme with this company. I had to finally cancel. Awful experience!