"Fijne producten en goede klantenservice"

De klantenservice reageert heel snel en dacht mee met een passende oplossing na het stuk gaan van een product. Erg tevreden over. De producten zelf zijn ook erg fijn!

"Excellent product and great service!!"

Excellent product and great service!!

"Good product"

The equipment I have is really great and I would recommend to friends. I did have an issue with the teat and I think my email got missed with my query, however I believe the company are looking at this as their emails were difficult to read. When I did hear back the team were very helpful. I

"Fantastic costumer service. "

I order the postpartum support belt. I checked the size chart thoroughly and picked the size small. On arrival I realised it was too small and tried starting the return process. I quickly recieved an email from costumer service explaining that free returns from the Netherlands was not yet available but I was kindly offered a bigger size free of charge. Saara from costumer service was very kind and understanding. She quickly arranged for a replacement to be sent. I have yet to receive and try out the bigger size belt but so far the costumer service is amazing and the belt seems to be of really good quality!

"Eventual resolution "

Terrible customer service. Ordered an extra bottle as need it for a spare when out and about. Not even been dispatched despite the supposed uk warehouse. WhatsApp messages go unanswered, as do emails. Don't bother ordering direct from them, find a different retailer that supplies this brand. Have now had to raise a dispute via PayPal to get my money back.

UPDATE

Lola and Lykke read my review and offered me a solution to the issues I had with my order. They kindly refunded me for the bottle with no issues. They acknowledged there are issues with the UK warehouse which has been affecting UK orders and deliveries. I am satisfied with the outcome.

"Laadukas ja kestävä rintapumppu"

Laadukas ja kestävä rintapumppu. Ollut päivittäisessä käytössä täysimetetyn lapsen kanssa. Kilpaileva malli aiheutti kipua pumpatessa mutta tämä on mukava ja huomaamaton. Kiitos myös jouhevasta asiakaspalvelusta ja nopeasta toimituksesta!

"Asiantuntevaa ja ystävällistä palvelua"

Asiantuntevaa ja ystävällistä palvelua. Olin ostanut Hobby Hallista Lola&Lykke pumpun, jonka kanssa tuli ongelmia. Hobby Hall ei koskaan vastannut yhteydenottopyyntöön ja sainkin Lola&Lykkeltä kuulla, että ei ole heidän valtuutettu jälleenmyyjänsä. Lola & Lykke hoiti asian erinomaisesti kanssani ja pahoittelivat tilannetta, joka ei valitettavasti ollut ainutkertainen.

"Customs charges from UK warehouse???"

Firstly, I have waited over 2 weeks for my order (I placed the order on 28th May) and then received notification that my order would be delivered this week. Then, despite their website showing that they would dispatch my order from their new UK warehouse, I have been notified by DHL that I need to pay £46 in customs charges before they will release the order, which I will not pay! I have contacted the customer service team at Lola&Lykke but not yet had a reply about the customs charges.

"I have not received the products I have…"

I have not received the products I have ordered almost a month ago . Customer service has been ok at replying but keep telling me the products have been shipped but the tracking shows that evri have yet to receive the parcel. Latest email told me the parcel would be there by 4th and it still hasn’t arrived. I’m now. Over £150 out of pocket and have not received a refund despite asking for one due to delay. I was offered 20% off which I took initially when I was promised the products would be with me this week and once again I was lied to.
When you order products especially a breast pump the delivery is key as the products are time sensitive I’m now massively in need of a pump and don’t have it . It doesn’t matter how good the pump is if it doesn’t arrive??!

EDIT
After the issues with delivery above I have now received the pump and can say it is very good. It’s user friendly and so easy to pump into the storage bags which are the best I’ve used so far. Suction is very good and easy have had the best output from a pump so far.

"From ordering to receiving the order…"

From ordering to receiving the order has been a total nightmare! Not to mention the lack of customer service, it has honestly been one of the worst experiences I’ve had.
I had to chase up about my order, it was not even dispatched until i contacted them. It then took even longer due to an error they made & i had to pay for the duty customs which should be Free like it claims on their website! Once I received my order, I open it up & it was a total mess! The state I received my order was completely unacceptable! I am very shocked at how appalling their customer service is too! I did not receive everything & it looks as if they sent me someone else’s used returned breastfeeding kit!! I’m not even sure if the breast pump even works. The boxes were already opened you can tell it’s not brand new. It was all ripped & damaged as well as the items been all over the place. There was no care or thought when this was sent out to me, it’s absolutely disgusting they would even send anyone’s order like this! I’m extremely disappointed & would avoid buying from this company. It has been over month since I’ve ordered & they’ve very slow to resolve the issue.

I appreciate your reply however there is a few things I like to make clear. This was not down to DHL as the outer packaging was fine, it’s your products & your packaging that was damaged. Items were missing such as milk storage bags & flanges as I showed several times through WhatsApp & email.

It was not a quick delivery it took 2 weeks to arrive.
I would also like to mention It does not state on your website that customers will be given a refund to pay for the duty tax… I was not aware of this at all & I had to chase it up & wait to be refunded which took a few days. Your website is misleading as it did not include customs duties & taxes. You should let the customer know that they are likely to receive an invoice from the courier, & that this will be refunded to them.

I did not receive an immediate response from customer service, I messaged on 22nd March on WhatsApp & I only got a response on there on the 5th April?? This is very appalling & definitely is not an immediate response. After I replied to that message on the same day when I recieved my order showing you the images of the damage which you can clearly see the kit you sent me was not brand new. It was a used returned product & it would not be in that state inside the box if it was brand new so I was clearly sent this kit on purpose. Inside the milk storage bag box it was a mess, wrinkled & looked like it was just shoved in. The other products you can clearly tell it was opened & shoved back in to the box.

I spent £237.60 you only offered me a £50 refund. I personally feel this is not good enough I should have at least got half my money back considering I got a used returned breastfeeding kit & how awful this whole process has been not to mention the state of my order came in as well.

I will provide images on your website & on here if it allows me to. I can also provide screenshots of the chat & show how many times I have had to contact customer service & how long it took your team to respond. As well as ignoring my enquiries multiple times.
I can see from other customers I’m not the only one who has had a dreadful experience hence why your company has a 3 star rating on here. Clearly customer satisfaction is not your main priority.

I did message on a business day yet your customer service still failed to respond multiple times! Please take responsibility instead of trying to blame others. It does not excuse you from sending a used returned breastfeeding kit or explain the state of my order & then trying to blame DHL when it was clearly not their fault??
Please stop making false claims. I did not ask to keep the whole order & then expect for a full refund too. I accepted a partial refund but obviously I expected more than a £50 refund for a used returned kit! I would have preferred to return the whole order but i do not have time to find & research for new pump when I am close to giving birth soon. I also cannot be dealing with your very slow customer service which has already taken a month going back & forth on emails instead of trying deal with it on WhatsApp which should have been more quicker.
Your company clearly has no morals & lack basic customer service. If I am paying over £230, I expect a brand new kit in new condition! It is ridiculous that you even think it’s acceptable & that you think a £50 refund makes up for this disgusting behaviour.

My order was not brand new. It was a returned item that was sent out to me intentionally. When I enquired about my order as it had been a week with no updates, 2 of your colleagues told me u won’t be receiving ur new batch till the next week. Suddenly within hours I get an email saying my order had been shipped.. clearly it was not from the new batch.