"Very professional and a time/energy saver"

Bench made things much easier for me, generating a balance sheet, income statement, etc. Very professional. Once they sync your accounts, they will automatically categorize everything according to your preferred categories.

Niamh, my bookkeeper was especially professional and pleasant every time we communicated, and a big reason for my positive experience/review.

"Paige Avery gave terrific support over…"

Paige Avery gave terrific support over the phone! I was looking to learn more about bookkeeping best practices for my startup consulting business and received tailored and thoughtful advice

"Excellent service"

Excellent service

"Great communication with my team"

Great communication with my team, it's typically the same people I work with and they are always really helpful.

"Really great customer service and a…"

Really great customer service and a relief when it came to tax time!

"Not great for truly small businesses"

Although I love the service, and my team is great, their pricing structure is crippling my small business. It can get very, very expensive for small business owners. At first glance their pricing is fair, but everything cost extra without consideration of the value of individual transactions. Their current pricing model favors established businesses over Startups, larger businesses over smaller, businesses that deal in higher ticket items, and do not handle any cash.

Update: Thanks Bench for responding so quickly my feedback. Impressively proactive! They are even currently reevaluating their pricing schedule to be more tailored to their individual customers’ needs, due to feedback from several of their clients.

"Great service"

Great service! Super easy to use!

"Can't lose with Bench"

Bench has been my go-to source for competent and cost-effective bookkeeping for several years. They have handled multiple business entities of mine and are one of the few companies I will refer to my clients.

"Incredbile Customer Service"

I am really impressed with Bench's customer service and how intentional their representatives are. I spoke with Mackenzie twice and each time she was able to provide me with a thorough breakdown of Bench's services and answer questions specific to my business. She listened attentively and tailored her suggestions based on my unique situation, rather than providing me with a generic solution.

I would recommend Bench's services to anyone, regardless if their in a start up phase or have a more mature business. Bench offers solutions and support tailored specifically to your needs, with the customer service to match.

"Slow to complete the report"

It is already Feb 16, 2021 and the 2020 business year end report is not completed yet.