"I couldn't be happier with the…"

I couldn't be happier with the exceptional service provided by my bookkeepers. The platform they use is incredibly intuitive and easy to navigate, making the entire process seamless. Athira, in particular, was fantastic to work with—she was professional, responsive, and consistently quick to address any questions I had. It made a significant difference knowing that my bookkeeping needs were in such capable hands. Highly recommend for anyone seeking reliable and efficient financial support!

"Bench is amazing for our business"

Bench is amazing for our business! Helps us see in real time our numbers and profit so we can budget and forecast! Monthly meetings and always so helpful!

- Dexter Brandao / Chez Realty

"top recommendation!"

I appreciated and fully recommend how great my tax preparation was! Will be using them again for sure.
Jennifer

"Bench is a great accounting program"

I have been using Bench for almost two years. I love how easy the software is. Their communication there is excellent (especially Gwen). I would highly recommend this service to any small business.
Beth Meadows Valente

"Excellent bookkeeping and tax prep for small businesses…"

Bench provides the bookkeeping and accounting expertise and knowledge we need to run our small business. Most important to me is the personal touch. I know my primary bookkeeper's name and can schedule time to chat whenever we need help or advice. We've been using Bench for five years and the platform makes it easy to see our financial performance and progress over time. Bench integrates with our bank, business credit, and payroll providers so they have access to the data they need with minimal work required by us. Highly recommended.

"Bench has been exceptional in handling…"

Bench has been exceptional in handling my bookkeeping needs. Their team is professional, kind, and extremely knowledgeable, making the entire process smooth and efficient. They consistently deliver outstanding service, and I couldn’t be more pleased with their work. Highly recommend! ☺️

"I am very grateful to have found Bench"

I am very grateful to have found Bench! Bryn is very kind and patient. Bookkeeping is not my strength so it is wonderful to have a trustworthy partner to turn the work over to.

"This was an initially good service but…"

This was an initially good service but I've switched to Quickbooks with working a dedicated live accountant. I was incredibly displeased with my bookkeeping and tax experience this past year. NO LONGER WORTH THE COST. I was highly dissapointed when they missed the tax deadline as well.

"Bench - once good, now failing due to cost cutting measures"

We have used this organization for bookkeeping and tax filing since the inception of our business (4 years). We have very basic bookkeeping needs, and for the most part that has been fine. But this year, after 3 successful, no drama tax seasons, this 4th year has been a nightmare. They switched systems for their tax filing and it's impossible to get a response, they filed an extension without consulting us (and in early March when it wasn't necessary to make that call yet, all because their systems were overwhelmed). Now that we are in extension season, we're ghosted, and because you can't speak with someone directly until you make an appointment days later, it's useless. We will be moving our tax filing to a local preparer for 2024, and no longer recommend Bench to our clients and fellow business owners. Bookkeeping is OK, but the rest - we will not continue past filing today.

"Service fell off a cliff the last 18 months"

I've been a customer with bench for a few years. It was a huge step up from doing it myself on excel in 2020. In 2022 I hired an outside accountant to review bench advise me on business and they started raising their eyebrows about how slow the reporting was (2mo out) how typical categorizations were done wrong too. I moved to a new accountant / CPA in 2023 - 2024 with the same job to review book keeping and advise me and unfortunately bench just dropped the ball so bad that the same eye rolls started happening.

Bench tried to take on tax prep services themselves in 2024 and my books weren't complete until June. I constantly have to categorize transactions that I've categorized in previous months and YEARS. There is usually a new book keeper every quarter at least.

My 2nd accountant/CPA QUIT this summer. She said the bookkeeping is so bad she could not continue in good conscience to charge me to review their work!

Here I am at the end of September, and I'm finding they just do not pay attention to what is happening with my business at all. I just found a revenue discrepancy for September of nearly $11,000. This impacts my ability to secure financing in order to grow.

I unfortunately have been advised to close the year with them and then have my books transferred over to a new bookeeper / accountant. It's very sad.
It seems they just have terrible management and hire people from out of country to keep labor costs low -- which is okay if you have a strong training and retention program. This does not seem to be the case with Bench. I cannot recommend any business person to do bookkeeping with this company. 2 stars because the built in charts are easy to read. I like the vision - hate the execution.