"You are penalized if your shiping and…"

You are penalized if your shiping and billing address is a "forwarder".
I have been through the shipping FAQ and I must have missed this part.

Due to issues with vandalism, mail theft, and package theft, I am forced to receive my mail and packages at a UPS store.

This address is perfectly fine and acceptable for everyone else ( utilities, government, major online retailers ), but Electromaker refused to ship a simple $30 item because my shipping and billing addresses are the same private mailbox address and listed as a "forwarder".

Kinda guts the fun of exploring something new when shipping to your billing address is denied.

Edit October 05, 2024
Electromaker reached out to say we are sorry, it is our policy ( not part of the shipping page, so a "surprise!" policy ), call us and we will see if something can be worked out.

The issue with this is I provided various alternatives during several email exchanges, including shipping via UPS or FedEx to my house, but was told my billing address at a "forwarder" would prevent any possible option to send a shipment to me.

During several email exchanges, Electromaker made it clearly known they were not interested in a compromise and unless my billing address was not at the UPS store ( the "forwarder" ) and the shipment was not sent to the UPS store, there is no path forward.

It is important to note, I provided alternatives. while Electromaker provided none and responded to everything with a "No".

To think Electromaker leaves a response with "call us and we will see if something can be worked out" when several emails indicated nothing can be worked out and they had no interest in a path forward.

Electromaker may be doing something nice, but customer focused, they are not.

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