"Great customer service,very helpful and…"

Great customer service,very helpful and knowledgeable!

"Samsung s8 repaired"

If my phone misbehave again, I would be happy to go straight to this shop.

"Polite"

Polite, friendly and helpful.

"Best phone shop ever- lovely people"

Best phone shop ever- lovely people, know their stuff and deliver on their promises

"Fixed screen"

I'd smashed the screen and digitiser on my S5 and was led to understand it would be a tricky fix because it's a rare version of the phone. I called TPS to see if they could help and they said no problem, pop into the shop. They had the parts in stock and made my phone as good as new within the hour! So far it works perfectly.

Very friendly, knowledgeable and and helpful guys. I would not hesitate to recommend them to others.

Thanks again!

"Very helpful and quick"

Very helpful and quick. phone not perfect, but that could bc i went for cheaper of two options. super friendly. highly recommend

View below reply - really excellent customer service. I was just wanting it done quickly I’m sure you did explain th difference I was just not listening as well as I should have been!

"Top service"

Top service, I break a few screens and these people provide a top job. Always treat me well with a smile.

"Sony XZ New Screen and sound"

I took my Sony in for a new screen. It was a tricky job but they managed to crack it in the end. Excellent timescales and customer service. Cannot recommend highly enough!

"Brilliant service"

Brilliant service, repaired my phone and charged less than the quote, charging port fault I highly recommend this gentleman.

"Lovely people, great service, I have no problem recommending The Phone Shop (Gloucester Road branch) to anyone."

I am usually very accurate with my gadgets but having my iPhone dropped recently (totally unresponsive screen and weird black and white stripes all over it), I thought I am in need of a good repair company.

The Phone shop has come with some good reviews online and location was convenient too so I thought I’d give it a go. To be honest, hearing some dreadful stories about phones being totally screwed or repair fees being ridiculous I went there with mixed feelings… and boy, I am so glad I did!

Reception lady was very friendly and efficient both in terms of diagnostics (she immediately was able to identify that no inner sensors were damaged but screen just needs to be replaced) as well as filling up a basic questionnaire on general condition of the phone and any previous repairs done.

They also didn’t charge me in advance as they wanted to make sure first they can fix the problem (which I believe is very good practice) and they did tell me the exact time the phone will be ready for collection (which again is great as I had a very busy day and just could not sit around waiting).

Best part it was fixed the very same day! My work/ life/ shedule is all in my phone (as I guess for the most of us) so it was a big relief to know no data was lost, it can be sorted and sorted quick. So I left it with them at 10am and it was done by 2pm. Brilliant!

Charge was reasonable, considering they only use authentic Apple parts for repair. I was also able to pick up a spare phone charger slightly cheaper than the official retailer’s price (a nice bonus). The telephone was working like clock since and looked clean too (I am not sure but it felt like they might give it a bit of clean...? : )

Anyway, I am one happy customer and trust me, I don’t regularly give 5 stars but seems like this small, family run business DOES value their customers and reputation. I hope they will stay the same way as I had few experiences previously as once great company let itself down with poor customers service later. Keep on doing great work guys and thanks again for top service.