" Thank you Maple Parking"

I made an error on the booking and when I realised, I emailed them. They were quick to respond and adjust the booking.

"Quick reliable service "

Quick reliable service . We do use maple parking regularly car always as we left it. The only down fall is the customer service , bloody shocking.

"Only giving 1 star because I can't give…"

Only giving 1 star because I can't give 0. Probably the worst experience I have ever had, belive all of the other bad reviews. The booking service wouldnt let us choose our actual flight so we had to book the closest flight to our flight. When we drop off the car we tell the workers and they said id be ok because they are open until 12. We arrived ao 10pm and they said we couldn't get our car only in the nexy morning. Upon landing, we called the service with the number we were given and a worker proceeded to tell us that we would not be able to get our car back. We explained the situation and how we didn't live in London and needed to get our car to go home as we also had jobs to attend to the next morning. The worker replied "I don't know what you can do, its not my problem" continuously repeating "You need to wait until 8 am the next day". This was not only poor customer service and poor professionalism but also was dismissive, unhelpful and unfair baring in mind we paid for a service that we did not receive. Paying extra for a better service than just a car drop off and not receiving that service is deception and money extortion. Having a booking confirmation that clearly states to pick up the car at 1am or before that and not being able to is once again deception and clearly highlights the lack of consideration for the customer as well as negligence, lack of communication, understanding and lack of trust between the 2 parties. The most traumatising part of it all, is that by that time no trains were running at that time and it would cost over £100 to get an uber back home, as well as not receiving the service that was promised and paid for. We did not make it home that night. We had no dinner, no way back home and no where to sleep. More traumatising even, was being stranded in Heathrow due to your misinformation and lack of professionalism, having to pay to stay in a hotel and struggling to get to that said hotel due to the time, all of this in the middle of the night. Additionally, when we got our car it was dirty (the reviews clearly suggest we werent the only ones). On the way out we also had to pay £7 for parking . This was the first and last time that I will use this service and I would ask Heathrow Airport to close this service down to prevent further traumatising experiences to other customers. When emailing the service, they offered no compassion or solution and said they would not issue a refund, saying it was our fault. Very poor service, dont waste u=your moiney.

"Quick and efficient"

Quick and efficient. Good price.

"Recommended"

Quick and smooth.No time wasting for extra paperwork.Car was waiting and ready for collection.Im going to use next tme.

"Great service always"

Great service always. Extremely efficient and timely.

"Good parking"

Good parking

"Really clear directions and process on…"

Really clear directions and process on arrival - bus left within 5 mins with more waiting

"Easy"

Easy. Clear instructions. Drop off and collection timely, efficient and friendly. Have used before and would do so again. Thanks

"easy booking process"

Easy to follow booking process on the website