"Urgent contact request"

Hi, Have waited 4 weeks for essential repairs and nobody is responding to calls. Could someone please resolve this by contacting me to address this.

"Awful"

Awful - ignore calls, do not take responsibility for issues on sites they manage.

"Not recommended for freeholder owned RMCs"

This company currently manages our freeholder owned residents management company, but has just submitted a letter of resignation effective in three month's time. The most frustrating aspect of the firm's operation is its failure to offer software that displays to all freeholders any defects notified together with associated rectification status reports. There is little monitoring of the performance of maintenance contractors in relation to the contract specifications - particularly with regard to upkeep of the grounds - and advance notification to residents of the dates and times of contractor access is not provided. Freeholders are not able to access directly any H&S risk assessments, safeguarding standards/reports, statutory inspections, insurance details, survey reports, and utility/maintenance contracts. The basis of estate rentcharge demands is also vague and based more on guesswork than on prior year spend. There has not been timely payment of electricity bills with the result that the supplier has instigated procedures which could result in disconnection of the supply to our foul water pumping station. Overall, then, a generally unsatisfactory performance.

"Excellent "

I think Tim Hazeldine is excellent as our property manager. He gets the jobs done whenever we need him to get something done.
He has had quite a few things going on but has just got on with it. I think GH are doing a good job. Keep up the good work.

"AVOID!!!!"

Like others on this website we received dire service from GHPM. I'm surprised they are still in business.
When you challenge them on issues they are defensive and ultimately accused me of being abusive and harassing them.
Chasing a company that does not deliver a service fully is not harassment.
That seems to be their defence.
I see a pattern here now looking at other reviews.
We found them rude. I was not.
They do not treat you like a customer. There is no respect.
I pursued them on matters and they ultimately sent me a letter telling me they were blocking my email address.
We are pursuing this via the ombudsman as there are still outstanding issues after we thankfully parted company.
Including queries relating to missing accounts.
They have washed their hands of us.

"Kimberley; property manager"

My dealings have been with Kimberley who is our new property manager, and I’ve been so impressed. She went over and above when I raised some issues, and connected with her contacts to offer me helpful advice. I’m very grateful and hope this service level also exists in the organisation overall (I’ve yet to have tangible experience of GH Prop Mgt).

"As a tenant in one of their flats this…"

As a tenant in one of their flats this lot manage, I am surprised they are still in business.

Our directors are constantly chasing them for stuff to be done and they simply get ignored.

"Relationship and Executuve level management"

The relationship managers are absolutely first class. Excellent in all their work. Professional, responsive and with a very good level of understanding the business thoroughly. Even if you are talking to a manager not particularly assigned to your building, you receive the same excellent response. At the executive level, Liam O’Sullivan and his team are not afraid to roll up their sleeves up and get involved when necessary.

"Always a very quick response and action…"

Always a very quick response and action taken when needed . Always very polite and willing to assist in any concerns .

"Generally very quick with the request…"

Generally very quick with the request for action, or explanation why it has not been done.