"Scam at Sam's Club"

I signed up for this program at local same club. The Just energy representative told me the current rate will be the same but the energy provider fee that my current energy provider charging me for not having an alternate energy provider will be waived and I am going to get Sams club gift card. However, my current gas rate has increased from $4.28 to $7.19. This is outrageous, this is fraud and scam. I am going to talk to Sam's Club today for allowing this company to have desk in their warehouse for misleading customer like me.

"Predatory and Dishonest"

I was shopping at Sam's Club on January 15, 2022. I had limited time but a representative from Just Energy enticed me with the promise of free gift cards. She did explain that they were affiliated with Sam's Club and Sam's Club would be sending the gift cards as the Just Energy representatives didn't physically have them due to COVID-19 protocol. The rep asked if I had energy provided by either DTE or Consumers Energy and I replied as appropriate. She asked me to pull up my bill so that she could start the documentation. I cautiously asked if I would have to make any changes to my account in order to get the gift cards to which she simply stated "no". I asked what exactly Just Energy is and offered that my family had issues with "alternate energy providers" on two previous occasions. The rep asked what precisely these providers had promised. I told her they came as door-to-door representatives promising that the bill would be lower since the energy they provided would be at a lower rate; the bills were higher than expected in both instances. The Just Energy rep countered that they don't "lower rates" but instead provided energy at a similar rate to my current energy provider but eliminated a "fee" that my current energy provider supposedly charges for not having an alternate energy provider. To me, it seemed like this was stated in an attempt to set themselves apart from my prior experiences. At that point, the documentation had been texted to my phone and the rep stated that my signature on said form was just to affirm that I was 18 years or older of age. The rep physically put her fingers on my phone to scroll down on the form to where I was supposed to sign. This is concerning because we are in a global pandemic and who knows who she might expose to COVID-19 handling customers' devices. The form seemed more explicit than just a signature affirming that I was of age and I glimpsed what looked like rates. Obviously, I began to read carefully instead of signing immediately. The rep noticed but didn't address that I was reading carefully. Instead, she tried to urge me to sign the form. I calmly let the rep know that I was reading carefully because it seemed like I was signing more than just a declaration of my age. The rep seemed to become defensive and asked why I was hesitant to sign. I reminded the rep about my prior experiences with "alternate energy providers". The rep then offered that there was an initial trial period of 30 days and I could cancel in that time. Upon reading other reviews on Trust Pilot, I am now aware that Just Energy may have made it difficult to cancel at all and/or I might have been charged an early cancellation fee if I had signed that document. I informed the rep that I was actually on limited time and I would have to move along but that I was still interested and I would read/sign the document on my own time. The rep turned around, visibly annoyed, and said "I guess you don't want your free gift cards." I was trying to explain myself calmly once more but she rudely blurted "Ok. Thanks. Bye."

"Just energy sign up is a scam, with no option to Cancel"

Just energy sign up was a scam, they lured us to sign up for the electric /gas contract, stating that there is no commitment, and also said you can cancel any time, but failed to disclose that there is an early termination fee which can only be cancelled if you call by phone, and their phone service doesnt work stating that due to COVID-19, they want you to contact them using the portal, which means that the customer is screwed, as you have to cancel contract by phone otherwise they can charge you a termination fee; this is malpractice/shady consumer tactics, grow up Just energy, if this is the way you keep harassing customers , you will never get any Business, I plan on putting this review on BBB and other reputable consumer complaint boards.

"Don't sign up"

Signed up telling them I would be moving in a couple of months.they told me they would wave the early termination fee IF they didn't offer service in my new area.I moved to silsbee tx where the only provider is ENTERGY I paid my final bill less the 175$ early termination fee. Now I'm being harassed by collections and have filed a bbb complaint

"Disrespectful Rep...Responsive Manager"

I was approached by a sales rep in Sam's Club, in Catonsville, MD on 12/30/21. After asking a few questions, I decided it was not for me at this time. I declined and thanked the young lady for her time. She proceeded to follow behind me for several paces asking multiple questions which I did not answer. As I continued to shop she said, "I hope your New Year is better than you!" I did not expect to be insulted as I shopped for groceries, and am taken aback. I will never do business with such a company! I used to be a telemarketer when I was younger, so I know how unkind people can be, which is why I attempt to always show patience and grace. The insult was unwarranted, unprovoked, and unprofessional.

Update: I am raising my rating to a 3 because Manager Conner called me to resolve the matter, and shared that he would coach Brittany (rep) away from such tactics.

"Avoid Just Energy!!!"

I activated an account and switched to Just Energy on November 18th. Come to find out a month later, they never activated my account! They also autosigned me up for some BS Terrapass carbon offset scam and have been billing me for that! I have been stuck at variable rate(15cents/kwh) for a month because Just Energy is incompetent. Please pick another provider.

"Rip Off"

Rip Off - The plan was thru Sams club - almost double the rate (0.18C/Unit) - Called customer service to switch plans - to go to a lower rate plan - they tried to teach me 0.18c/unit is cheaper than 0.14c/unit, and helped in making my decision to move out

"Terrible customer service"

We're currently switching companies. I was appalled to receive a collection letter threat from them when I knew I had paid the account. The next bill arrived and I checked the dates. The payment was made the day the cycle started. It was Friday, so might have processed 2 days later, but there is no excuse-especially when so many people are struggling-to threaten customers of several years who have paid faithfully every month when the payment is maximum 2 days late. I was so disgusted, they made no attempt to call and inquire, the first thing they did was send us threats. Disgusting.

"Conor is who signed my mother up for…"

Conor is who signed my mother up for electric. He was AMAZING!!! He is the "BEST" salesman I have ever come across in all my 30years of growing up! He is a fine young man that could sell a pinto as if it were a Cadillac ( and you would buy it!) This company will shoot high with Conor working for them!

"I hate bad companies!"

I've been with J E about five months now. Have NEVER received a bill from them during this time. Not even an ebill. However, they do tend to send out both mail and email for overdue and collection every month!
So I called the Texas Attorney General office and found out this is part of the AG office investigation. JE is doing this to all their customers. It's not a "fee" per say, but they have not been billing their customers at all, until its overdue. Then they send you a bill plus overdue fees. I see a class action lawsuit JE! Better straighten your act up...people are tired of this!!!
Oh, to be fair I have never been late on any bill for the last 13 years! My electric bill for this address has always been about $10 (remodeling project).
Will be writing more bad reviews, talking with the BBB and Consumer advocates.
UPDATE: Lily from JE did contact me same day as this post. We will have to see if she upholds her values for the company. Lily did state that these would be corrected and that any "fees" would be returned on my next billing cycle.