"An awesome company to work with!!!!"

UPDATED New review: Wow, wow, wow this company truly impressed me! I wrote a complaint on this site (see below) and within 24hrs Just energy resolved it! Not only did they provide me the $45 gift card I had asked for but a wonderful customer liason manager by the name of "Alicia" took the time to research and make sure that I had the right electrical plan to fit my needs! She was a complete gem to work with. Now thats what I call customer service!!!! I've changed my "1" star rating to a "5" star just based on Just Energy's commitment to correcting my complaint and making me feel like a valued member of their team! As far as, the actual service is concerned, my 1st months bill seemed pretty reasonable and im enjoying the weekends free plan. But honestly, after providing such an awesome resolution to my original complaint, I feel like I'm in very good hands and don't plan on going anywhere for a long time! Thank YOU Just Energy for upholding what I call the "goldstar standard" of keeping the "customer-first approach!" Keep up the great work, more businesses should follow your lead!

Old review: As I was shopping in Sam's Club one day, I came across a "Just Energy" representative. After speaking with him I signed up at the store. I was excited and looking forward to not only getting lower rates but to also getting the $45 gift card from Sams Club. Approximately, 2 business days later, I recieved an email stating that I would need to pay a $275 enrollment fee to sign on with Just Energy. As a single parent on a fixed income, I could not afford to pay that amount just to "switch" electrical companies, so I asked to cancel my application. A couple of days later, I called Just Energy back and asked if there was a way to get around the $275 enrollment fee, they explained various ways and I chose to send in a "letter of credit". I always pay my bills on time so I sent in a letter of credit showing a whole year of timley payments from my former company--which by the way should have shown them that I was an excellent customer to bring on board. Fast forward a few weeks later, I go to Sams Club and attempt to use the $45 gift card and it was DECLIEND! I was told that because I cancelled the original application that I signed up for in "Sams CLUBS and then re-enrolled over the "phone (due to confusion over the enrollment fee) I forfeited my $45 gift card. I was very angry. It was so frustrating to go through all of the trouble to switch companies and then not get to enjoy the $45 gift card (which is something I TRULY needed during the current tough times were living in). I said all that to say this, Just Energy you should STAND BY YOUR WORD! If you entice customers to sign up via Sam Club with low rates and a $45 gift card, then you should keep your promise despite miscommunication with a customer. Just for that I plan on switching back to my former company only because I don't like how I was treated. I signed up at Sams Club I should have gotten the gift card point blank period. To me its the principle of the matter that counts. Id rather give my hard earned cash to a company that treats me fairly rather than to one that doesnt! You lost a great customer! Signed Angry Mom!

"100% scam"

I’d do 0 stars if I could because the company is a complete scam. They get their money by straight up lying to you about changes and additions in your bill. I asked very carefully and in a number of ways if my bill will change in anyway whatsoever or if there will be extra bills or fees. They reassured me there are no extra charges. Come my first bill they’re charging me a 50$ activation fee and a 50$ per month flat rate fee. When I asked them why they lied they said they told me. Again, I very carefully made sure before signing up about this. They straight up lied to me! A month or so after this I moved and I have to pay a 50$ termination fee that nobody mentioned and they referred to a collection agency instead of just calling me. I’m very sorry I ever got involved with this company. It has resulted in about $250 of bs bills and a headache. Also, they’re impossible to get a hold of.

"Bad business practices"

Representatives of Just Energy just scammed me in the grocery store by offering me a store gift card if I was a customer of the local Pennsylvania energy company, which I am. Before I knew it, I had switched my energy supplier to Just Energy without the representatives ever mentioning the words, “supplier” or “Just Energy”. Luckily, I read something the scammer was holding in his hand and realized what was going on. I told the scammer that I absolutely did not want to change my energy supplier, and he said okay, no problem. When I got home, a third party verifier called to confirm that we wanted to switch our supplier to Just Energy. I told him absolutely not. I will be contacting the Consumer Protection Office of the PA Attorney General’s Office. This type of business practice is absolutely unacceptable and borders on criminal.

"DO NOT SIGN UP WITH THIS COMPANY!"

DO NOT SIGN UP WITH THIS COMPANY!! I have been a customer with Just Energy for approximately seven years and have not had any complaints until recently. Not only are their rates ridiculously high, all of their customer service representatives I spoken with in the past couple of months have been extremely deceitful and misleading. Just Energy has not followed through with their so called "promos" and when you call in to ask questions regarding billing issues and what you have been told by previous reps, they are unwilling to help or work with you to resolve the issue. What a convenient time for a company to be so unwilling and unhelpful to their customers, especially those of us who have been customers for quite some time.

"Do not sign with just energy"

Do not sign with just energy , they are absolutely horrible to deal with ... I called when I was moving service and their Agent told me that that was the last bill I will ever be paying so I went ahead and I made the payment to the penny didn't do anything wrong here then to my surprise couple weeks later I get a bill from them which they claim was generated afterwards it is absolutely not fair that your agents do not know what they're doing and the consumer has to pay for it not only did you say that I have a bill which I asked the agent a thousand times on that phone call if I owed anything other than what I was going to be paying and she said no no no nothing else is owed not only did you send me a bill but you also sent me to collections I want to speak to somebody who's at your highest state in the company please connect me to someone

"I have been with Just Energy for 7 years ."

I have been with Just Energy for 7 years .Base Saver III plan: This is a budget-friendly plan with a fixed electricity rate as low as 7.6 cents per kWh when you use an average of 1000 kWh of power.

"No loyalty to longtime customers…"

I have been a customer for many years without complaint. For that last year my bill has been extremely high during the pandemic. Many times I have had to choose between lights and food for my family of 5. The fast talkers tricked my into a 3 yr contract that recently found out. Can't cancel cost to much. No loyalty from JE. Helped in no way during pandemic.

"So I have never heard of this company…"

So I have never heard of this company and they wrote my mother 2 letters thanking her for being a customer when she never signed anything. It says her account will be closed this October 13th 2020.

We tried to call to find out what this is an theres no person that is answering.

As far as we are concerned this is a scam as both letter have two DIFFERENT account numbers.

"Worst Energy company ever"

Worst Energy company ever, never never use this company, consider this company like a fraud company, I hope if there is zero for it, only good for the first month, then you just all different charges from nowhere and make it very expensive, hard to talking to a Service people, The service people always friendly but the charges are way to high,will not use this company ever again

"I would put 0 stars if I could"

I would put 0 stars if I could. This company is unethical and criminal. I brought my accounts (2 properties) up to date in order to cancel my service with them (which I made clear to the rep when I settled my account). After doing so I later received additional billing for almost $1500 they claim I still owe. That amounts to $4600 for 2 properties for just 3 1/2 months service!! I pay 1/3 that amount with my current provider. I have contacted them a couple times to try to resolve this dispute and no one has been able to justify the exorbitant charges. Now they're sending collection agents to collect. A NIGHTMARE! DO NOT SIGN UP WITH JUST ENERGY!!!