"It's a total rip off"

It's a total rip off. I got tricked into it in Sams club with the claim that my rate doesn't change. My first bill went up by more than double. I could figure out it by looking at the rate per Mcf.

"Contract renewal"

My contract ending soon. I don't want to renew it at all. While I made a phone call with a 20minutes wait, the service guy just hung off my phone once he heard that I am going to cancel the renewal after verify my account.

Then another 4 6-20 minutes waiting for phone calls, never answnered and
I sent them 4 emails never replied

"Bills always come late and are…"

Bills always come late and are unorganized with not properly having both power and gas on bills every month, making payments frustrating and not knowing an average amount to expect!
Due dates are always within 5 days of bill arrivals forcing us to call AGAIN to confirm bad mailing schedule!
I don't and won't do email payment and expect better services and due dates!
Brutal English speaking on phone services too!

"Lies"

I was told this was a free service when I was stopped when I was doing my shopping st Sams Club. I got a bill in the mail and went back to Sams club hoping to see a rep. I did so I asked him and he assured me it was a free service to make sure people don’t over pay. Well I pay more now on my
Electric bill then I did without them. Absolutely ridiculous!

"Great experience"

I read the reviews after signing up to this company and panic set in... I was waiting for everything to go wrong! That couldn't have been further than the truth.. the switch over was all taken care of and I am saving money, which of course was the reason I switched!! So I was shocked at all the bad review's. It dawned on me though that I never actually write a review when things go well and I like most people tend to only write one if something goes wrong. So I'd like to say my experience was very positive... staff were professional and friendly. They did exactly what they said they would.

"Don't go with this company"

Don't go with this company, sales person lied to us and signed us up with out our permission; even after we explicitly told them we did not want to sign up. If a company is going to treat its customers and signing them up with out their permission; how will they handle bills, outages, and customer complaints. Do NOT go with this company, I am furioys with the sales person.

"Awful customer service"

Awful customer service. They don't know anything. Their banking system charged double the bill which was paid. I made a huge mistake choosing them. Really thinking to terminate the contract before its end!

"Tricky"

Tricky, lying "Energy & Smart Home Advisors" . Do not believe a thing these door to door reps say. Unprofessional!!!!

"Again this company JUST ENERGY must…"

Again this company JUST ENERGY must close and out to business It the most thief energy company they overcharge the bill with numbers imaginaries, I will demand with the OFFICE of ENERGY MANAGEMENT and Consumer Complain to start an investigation because this business is a scam to prejudice all customers with overprices in their bills I will start to get all the evidence to demand it.

"If I could give 0 starts I would"

If I could give 0 starts I would . I have been a customer with just energy for 10 years now and just today I decided to cancel my membership. They don’t have no consideration for customers . So my previous contract finished and they never sent me a letter or notice or call or email explaining or asking if I want to renew my contract instead they prefered to continue and charge my normal rate which was really expensive being out of contract and a normal rate . So 3 months passed and I notice every month my bill was getting higher and higher so I decided to call them and that’s when they told me that my contract was done. So I got mad and the guy whom I spoke to told me that’s because they never told me it was done they’re would of made an adjustment on my bill but guess what 3 weeks passed and nothing and a new bill posted on top of the old one . So I kept calling to see when was the issue going to be solved and they kept telling me lies saying I had to wait . So 5 more weeks come and I decide to just put an end to it when I called and spoke to the manager they told me there’s nothing they can do that’s how much I owe. I was furious why promise a customer something and not keep your end of it ? And I been dealing with this bull for so long and nothing can never be solved . So I finally just decide to pay what I owe which was 582 and cancel my stupid membership and never again I will get just energy or recommend to any family or friends. THIS IS THE WORST ENERGY PROVIDER EVER DONT EVER EVER GET IT. They will treat you like bad once you a customer all they want is for you to sign up with them and after that it’s done. HORRIBLE CUSTOMER SERVICE.
Account number : 6818756