"Moeti"

I really appreciate what Moeti did for me he organized courier and connection today. He work extra time to help he's a good man.
I was angry when I call but he make me feel better after I spoke to him.
Moeti your superstar.
Your colleagues must learn from you

"POOR POOR POOR!! SUPER SONIC WITH SUPER SLOW SERVICE!!!!"

They did a failed debit order and stopped my internet and I needed to call them regarding their failed debit because they don't even follow up....and their phone line and WhatsApps! off..... This makes me think to look elsewhere and leave this grieve behind.

"The worst customer service"

We have been offline for nearly 10 days, and several reference numbers, calls and being hung up countless times later someone gets sent out because I offered to pay the tech to fix the fibre.
Tech calls me and we lose connection, I call back to have the first-line support person shout at me because how must she know why people need to speak to me? I am dumbfounded. Unfortunately, this is the only supplier we have and if I could do anything else I would. I am so sad to have to pay them any amount of money.

If you have other options just go for them. Your soul deserves more peace and you should not have to be berated like you stole someone's boyfriend for needing help with a service as a paying customer of 4 years.

"If I could give them a no star I would"

If I could give them a no star I would. So I was using supersonic for a while, then I moved to Pretoria, cancelled my contract within the last month of my two year contract.

1. They called me three months after my contract to tell me I must pay for the router, so I agreed to give it back.

2. They called me the second time, the guy was extremely rude, and asked for my address again, which I gave him, again.

3. They sent a lady to pick up the router.

4. I didn't even bother asking for the money I over paid because of their incorrect billing system and I let them go on their merry way.

5. Fastforward 13 months after they picked up the router, they send me three emails, saying they handing me over, because I didn't pay R2500 for the router?

6. I sent them an email to say they picked it up, and why are they sending me messages out of the blue, I forgot the company even existed.

7. They have no record of picking it up? Seriously?
They never sent me an email, or kept any record of it? Now I must pay for something I handed back?

8. Now I will have to get a lawyer, or advocate, but there is no way Im paying for something I handed back, and if they never received it, surely they should have sent me a message 13 months ago, and made sure to check with the company who picked it up.

Supersonic is a scam, their network sucks, they over charge you, and they lie and make you pay for something you gave back, and on top of that they are not even cheap.

I would say, whatever you do, don't use supersonic, there are plenty of better options out there. Anyone is better than them at this point. I can't believe the nerve of these people, 13 months later, and I receive a letter, threatening me, with an outstanding balance for a router I handed back?
What the H, is wrong with this company? It's like they are run by a group of incompetent people, who can't keep track of their stuff. I am very upset.
Should they prove to be other, I will retract my review, until then, don't use them.

"Their customer service is shocking"

Their customer service is shocking. Reading the other reviews it's like they're ok with being sub-par at communication. Took them days to convey I needed to change my payment method when I thought everything was fine and a modem was in transit.

"Installation of cables not to par"

It was a nightmare dealing with customer service. After some 20 useless, expensive telephone calls I googled the ceo..eventually I was able to speak to his assistant...the matter was referred to a manager Moeketi who assisted. The complaint was about the "unsatisfactory installation of cables" which he diligently resolved. Well done Moeketi and keep up the excellent customer service!

"Supersonic ISP is Hell on Earth!"

Have been in contact with them since 2022 to find a resolution to the claim that my account is in arrears. And still there were delays to that response.

And on 30 October, my account was suspended due to “arrears”. I have been issuing tickets that are subsequently being closed without being resolved. I have been making callbacks and no-one is calling. I have been communicating through WhatsApp, only to receive the same response for 3 weeks.

No one in the billing department has been in contact. No one updates me on the process. Nothing!

This is most worst ISP, ever. Ever!

It is a negative 100 for me!

"there should be an option to give zero…"

there should be an option to give zero stars here. Supersonic is the worst. It seems like a scam of some sort. i served my one month notice to cancel the service, i paid R250 for collection of the their router to be returned to them. They still billed me for R2499 for the router that i returned and was received by them. Now every month they try to take the R2499 from my account. Router was returned and received on the 4th of August 2023. but Since September up to now November 2023 they are still trying to get money from my account. I have to make sure every month on the 1st and 2nd, i do not leave any money in that account so i just get charged for bounced debit orders than to struggle to get a refund from them if they manage to take my money. Already i have been struggling to get through to the billing department. IS THERE A WAY TO REPORT THIS COMPANY SO THAT IT GETS INVESTIGATED???

"Great Whatsapp service,agent ready to…"

Great Whatsapp service,agent ready to reply to all questions and concerns, cant wait to be connected with them.

"Supersonic=no internet"

Supersonic=no internet. Must be the worst isp in the world