"Great communication"

Great communication, fast delivery, good service.

"Je recommande les produits FS"

Je recommande les produits FS, et particulièrement le suivi technique.
Un grand merci à Jade QIAO qui à résolu avec le service technique les problématiques rencontrés sur le déploiement d’un réseau F0 et la compatibilité des SFP+ avec les SW installés.
Une réactivité lors de nos échanges.

"Prodotto eccellente pienamente…"

Prodotto eccellente pienamente compatibile con i Switch DELL. Venditore perfetto, serio e preciso

"Excellent support"

Excellent support even the long hours differential between Puerto Rico (ATS) and China (CST) 12 hours.

"Excellent as always"

Excellent as always

"Amazing company"

Amazing company. Best customer service I’ve encountered as of yet, extremely fast shipping and the follow-up emails are literally mind blowing. The level of detail they apply to every order is completely unheard of in this industry. Give them a try, I guarantee you’ll be scrolling through every page counting your seconds before placing multiple follow up orders, much like the rest of us. Happy shopping

"Always on the ball"

Always on the ball - great company to do business with at all times.

KEEP IT UP

"Wonderful customer service and products at affordable prices!"

FS has been able to continuously exceed my expectations. I use their transceivers, cables, and tools for both personal and professional projects and have yet to have a single unit fail in 3 years.

"We have two 10/40 Gbit switches in the…"

We have two 10/40 Gbit switches in the data center in a redundant storage configuration and one of the switches had a dead power supply. No problem we thought, it still has warranty. Warranty request made - yes and then went laborious story with FScom. Question from FScom, Did you pull out the power supply and plug it back in? Yes of course we did, we operate this switch in the data center and not at home under the table. Answer FScom, please make a video showing how to unplug the power supply and plug it back in. This is the first time I've asked what the heck is going on. So off to the data center make video, compress, send and wait. But wait, it gets even better. FScom wants, under the pretext that the switch is not broken, that we pull the power supply from the second switch and replace it with the faulty one and you can guess it, this also has to be filmed. Besides, Gbic is also broken and the same should be done with it. So off to the data center again and film everything as desired with the same result. We feel like scoolboys. Compress films again and send it to FScom. Now we finally get a replacement. But it took over a month and what if something else had failed? Who would pay for the additional work with trips to the Datacenter, filming and compressing the movie?
FScom makes good products, but the service is so lousy that we will certainly not buy FScom products again. There are other suppliers who also have the service under control.

"On-time and worked flawlessly!"

On-time and worked flawlessly!

Ordered 5x 10G-LR optics and associated mode matching cables for a 1G-to-10G over OM1 project. All components arrived quickly, were exactly as described and worked flawlessly.