"Would you trust this business?"

I called on this company to quote for a repair to a door.
A man informed me saying “You cannot get the spares”
I replied that you can get the spares off the internet.
This shows he had lied to me.
He said “FRAMEMASTER will have to take responsibility for the repair”
Of course you will have to take responsibility.
If you undertake the job and get paid it is by default your responsibly.
He then said FRAMEMASTER don’t want this type of work.
This comment speaks volumes.

"Fantastic service and products!"

I had 3 quotes from recommended companies and Framemaster were not only the best but they also offered the most detailed quote with all my of my options upfront.
From start to finish they whole team were professional and friendly and filled me with trust. Larry visited my home on two occasions to talk through my options and agree on my final design. When the windows were installed the team were fantastic. Always on time, never left early and worked around me and my family. I have two small children and they were always friendly with them and cleaned up throughout the day.
We are so please with the final outcome; new windows front & back on 3 floors, 3 new doors and a new porch. They have totally transformed our home and instantly we have noticed the difference with noise reduction and keeping the heat in.
I would 100% recommend Framemaster to anyone, without doubt!

"Great work Framemaster!!!!"

After having several quotes from a wide range of window company’s we chose framemaster. To be honest they weren’t the cheapest but the service and product is by far the superior. I can not speak highly enough of this company.From james in the office and the first point of contact to the fitters on site, they was always polite and very good at their jobs, very professional! Mostly the pride in their work is second to none.Thank you Framemaster for a really special installation on our family home ...

"Honest reliable professional including…"

Honest reliable professional including pre and after care service

"Insightful, informative and pleasure to work with"

We used Framemaster to replace all of our windows and doors and to add an orangery onto the rear of our house in Shirley.

We engaged with a few companies but Framemaster really stood out. They were actually interested in our project and gave some inspirational ideas, many of which we decided to implement.

There was also no hard sell - no chasing etc we made the decision in out our own time - when it was right for us.

The work is amazing and added huge value to our house as we've now got loads more space (and light) downstairs.

With any work like this, it's all about the finish and my husband is particular about that sort of thing and Framemaster absolutely nailed it.

"Faultless from start to finish"

We bought new front door and window for the inside of our porch from Framemaster and have been fully impressed with them.

While not the biggest job they will ever win, everybody was extremely helpful - from the initial contact through to the guys who fitted it.

The quality of the work is excellent and disruption was kept to an absolute minimum but the best thing is the comments from people when they arrive. We've gone from a drab looking, easy to break from door to a stylish modern look that has added security and value to our home.

"What a company !!!"

What a company !!!

We had our whole house revamped using the new Flush windows and also new Fascia and soffit works and Larry recommended the Aluminium guttering.

We are so impressed and cant sing their praises enough, the installers were so friendly and clean it was a real relief.

Already had neighbours say how much they love the works so I will be puushing them your way..

"Some good points but mainly bad"

Some good points but mainly bad.

I renovated an entire property and had around £25k of glass (plus a front door) from Framemaster so had a lot of interaction with the company to form an accurate picture about how they operate.

I could go on forever about the catalogue of problems encountered on the project, surrounding the glass, some of which I'm prepared to lay at the feet of our builder, but many others were simply down to poor management/service from Framemaster.

The issues themselves I could forgive, but I don't feel as charitable about the service in response, which mainly consisted of being totally ignored for extended periods of time at crunch points in the project. Whenever there was an issue their end which they couldn't dispute the blame was shifted onto their suppliers to absolve them of any responsibility. Although James, the company owner, frequently stated we were working together, it never felt that way as we had to go to war on every minor point.

They will inevitably reply with lines to the tune of...

'We came out multiple times...'
'You had issues that weren't our fault...'
'We went above and beyond...'
etc
etc

All of that might be true, but they came out multiple times and went above and beyond because they had no other choice due to obvious failings on their part.

Ultimately, they did eventually install everything for the price quoted over the course of about 6 months and the guys who came to do the work were - in general - nice enough. That is what gets them to two stars.

I was going to walk away from the whole experience and just call it quits without leaving any reviews, but when one of our windows randomly exploded last week (not through something hitting it, just breaking, as confirmed by the independent emergency glazier) I went to Framemaster expecting this to be covered by a warranty. We had after all paid £25,000 for glass from them not six months earlier, so I thought they may help us get this repaired given there was no outside interference and the product was simply faulty. But alas, I was told a bird had hit it and they could give me the number of someone locally who could repair it at my expense.

Gee, thanks!

This has set alarm bells ringing as it is now obvious any issues in future won't be covered by any warranty (well, without seriously going to war).

So if you're contemplating a large project there's no way I can recommend Framemaster due to the issues during the works and the lack of cover afterwards.

Smaller, lower risk works you'd probably be alright.

"Great experience and end product."

We used Framemaster to replace 2 bay windows and a porch. We contacted several companies with the quotes being pretty similar but the experience of dealing with them was worlds apart, no hard sell, nothing was too much trouble, we were given time to have a think about things, bounce ideas off them and get back to them with changes to our design.
The fitters were brilliant, very clean and friendly and we are absolutely delighted with the final results - it's transformed our house.
I have no hesitation in recommending them, they have been a pleasure to work with, you get the feeling they all have a genuine pride in the work they do.
Will be using them again for future projects.

"Excellent service"

We had Framemaster replace 9 windows, 2 doors & replace a window with french doors.
Excellent product, fitting & customer service.
I would definitely recommend this company.
Many thanks to all at Framemaster.