"Rubbish Service"

I have spent most of the day trying to get through to Customer service. Nobody answered any of my calls. I even sent them a message asking for an update on my order.
The Status showed payment not received. But it went out of my bank the day I ordered the spare key for my car.
Overall not very impressed with the Service I have had from them. And I will most definitely not recommend them to any of my friends or colleagues.

"Really poor customer service and a waste of time"

Ordered a new key to be reprogrammed 04/07, it took around a week for the key to reach the Timpsons branch but they couldn't arrange an appointment to program the key because their equipment was faulty.
Was looking at 2 weeks to get an appointment to program the new key in total. Several phone calls back and forth.
I ended up asking for full refund as the alternative was to wait longer or drive an hour across London to Dulwich branch.
A supervisor told me I couldn't get a refund because they had ordered the blank key, the refund was later agreed by a manager. The supervisor didn't seem to understand good customer service or even how to listen.
Complete waste of time, would not trust this company to do a competent job given the number of excuses I heard from them.
Ended up using a local auto locksmith who did the job same day within 30 mins for less money.

"Highly recommend. Quick and great service."

I ordered a key for my car, but for one reason or another it failed to pair to the car when I did it myself. KeyNOW arranged and sent out an Engineer to resolve the issue for me.

The real measure of customer service is how issues are resolved when things don't go right and KeyNOW couldn't have been more helpful in doing this.

"Rip off on here…"

Wish I checked the reviews on here instead of Google, I wouldn't have lost £189! Keynow statement is, anytime, anywhere to suit your needs, no times or dates until after the payment of £189, only to find out it's there time and date over 8days later, so my car is stuck until then. Ordered Wednesday evening tried cancel the order Friday morning via email as instructed only to receive a phone call to say the key has already been produced and sent to the
Locksmith.. I find this very hard to believe, it would take that long to check the V5 and security checks!

"Excellent service"

Excellent service, key arrived 2 days after ordering. A 5 minute job to wait to a Ford Focus 2013.
£139.00 for KeyNOW, Ford quoted £324.00.

"Book You Won't Be Disappointed"

After searching on line found Keynow, Trust pilot reviews were great. Simple booking process, great communication and 50% of the price quoted by the dealership, who wanted the car booked in for the day. Martin our technician was professional, friendly and a top bloke. Would recommend without hesitation.

"Amazing service, super quick and easy and cost effective!"

Honestly, I was sceptical, I need not have been. Ordered and uploaded my image on Monday, key and device arrived on Tuesday morning, followed the instructions (again expecting it to go wrong) and hey presto, I have a working replacement key. Amazing service, super quick and easy and so much cheaper than the main dealer.

"Ordered a new Car Key on 1st April for…"

Ordered a new Car Key on 1st April for at home service then found the lost key on 3rd April so e.mailed them to cancel it as per their t&cs. 2 e mails ignored so telephoned them to be told to latekey has been sent. Called them back to point out their t&cs ie key had not been programmed no info sent to me saying key had been dispatched etc. Refunded half the cost.Rip off because you hadnt done anything.

"Ordered key on website"

19/04/23 Update.

Engineer has just been and fixed the issue with the original key. All done in a matter of minutes. Previous engineer had forgotten to cycle the original key. Prompt and courteous service. Thanks KeyNow for fixing this.

"Excellent service from Key Now"

Excellent service from Key Now, Stuart arrived on time, kept me updated and completed the job within an hour which was superb as I had an appointment to go to. Would definitely use them again and recommend them to my friends