"Great service"

Very prompt delivery of a high quality product at a competitive price. Deserves a firm recommendation!

"Best price & quick delivery"

Best price, quick service, very helpful before and during order process

"Excellent service"

Excellent service, very quick delivery. Great.

"A HUGE thank you to Gemma at World of…"

A HUGE thank you to Gemma at World of Camping. She has sorted out a warranty claim for an item purchased from another company! I was so disillusioned and let down by Leisure Outlet, the awning I had bought was damaged and totally unusable. So, having phoned and emailed Leisure Outlet to no avail, I called World of Camping to see if I could just buy a replacement. They answered the phone for a start and Gemma took it upon herself to sort the whole thing for me as I had had such bad service from the other company - she just felt it wasn't right. She has restored my faith. Now THAT is how customer service is done. Thank you again.

"I needed an item last minute and called…"

I needed an item last minute and called the sales to explain I was local and could collect. Even though they are not meant to be processing collections due to Covid-19 they refunded the delivery on the order and I picked the item up with no issues. Excellent customer service throughout, gave super clear instructions throughout the whole process. Will order from them again, a shining example of how customer interactions should be.

"Customer service is outstanding and…"

Customer service is outstanding and cheapest price for the tent i purchased

"I Ordered a chair off website and paid…"

I Ordered a chair off website and paid for it,three days later they email to say chair out of stock/not getting any more in.It should have said that the chair was not available on website so I did not ordered it in the first place.asked for a refund and it is going to take 3 to 5 days to get my money back.they should be able to give the money back same day.hope no one else orders from them.

"Vango Airhub."

We bought a Vango air hub from world of camping, upon first use during our holiday,one of the valves was found to be leaking. I contacted world of camping on Friday dinner time to discuss the problem. They immediately agreed to replace like for like. The new tent arrived Monday morning, this may not seem exceptional, but as they are based in Redruth, Cornwall and the tent was delivered to a campsite in the north of Scotland I thought that deserves credit. The faulty tent was not thier fault, the way the handled the problem was superb. Brilliant customer service.

"Bought a tent that leaks and I'm stuck with."

Bought a tent from World of Camping made by Vango that leaks round the edges every time it rains. Looks like the tent was made faulty.

Have sent the tent back to World of Camping and Vango twice now each time asking them to speak to me before sending it back but each time they just send it back saying there is nothing wrong with it.

Paying £460 for a tent you can not use then getting constantly fobbed off is wrong. Avoid Vango if you want a tent that does not leak.

World of Camping are polite on the phone but ultimately I have bought a tent off them I can not use.

- As you can see World of Camping replied 10.10.19 The tent was sent back to them within the Warranty but they returned it still leaking, As we don't use the tent camping often we had to wait till the next time it rained whilst using it to find out it still leaked, Returned it to Vango twice each time no phone call from them to discus the fault even tho I put a covering letter in asking for a call they just returned it to say it was OK. This has dragged on for years so yes the tent is well out of warranty now but wasn't when the problem started.

"Poor service"

Very poor service. Ordered a tent and paid for next day delivery as I needed the tent urgently. I never received an order confirmation email. I was unable to set up and account as the verification email never arrived. I eventually called them only to be told that the tent was not dispatched a day late (no use to me). They had no explanation and I had to cancel the order. The only positive was that the customer service person was very polite and helpful.