"Excellent service!!"

Excellent service in unpreccidented circumstances!! Everyone I talked to was so plesant professional and helpful, fast and efficient they went over and above to help me out. Great work thank you all especially Claire and Gareth.

"Great service"

Great service! Lauren helped me very much choosing the folding machine that I wanted to buy. Thank you Lauren, keep it that way

"Excellent and informative thank you"

Excellent and informative thank you

"Just spoken with Lauren"

Just spoken with Lauren. Refreshing to get honest, quick and professional advice. Thank you Lauren. Highly recommend

"Fantastic Company"

Purchased a machine in January, worked without any problems at all. However after 18000 letters we thought the machine was faulty as would not feed envelopes. Rang Lauren and explained the fault within 10 minutes we had a call from Paul who talked us through the fault. Turns out there was nothing the matter with the machine, we hadn't put the water tray in properly :)
Great Company to deal with Highly Recommend

"I made order online and was started in…"

I made order online and was started in "LivaChat", Lauren assisted me professionally with my query because it is my firs time to buy cutter machine online. Though i requested to deliver in North Africa, Lauren supported me to make this matter possible. The machine already reached in our premises, Kudos to Lauren

Allan - Tripoli NA

"I love this service"

I love this service. Gareth always so helpful. Will highly recommend to everyone😊

"Pleasant and efficient when I enquired…"

Pleasant and efficient when I enquired about a paper folding machine.

"Emmaline was amazingly helpful"

From start to finish my transaction was without fault. Super fast delivery also. Competitive price for my product. Again totally flawless. Definitely would recommend this company to all.

"Still Unhappy!"

Still Unhappy!
Gareth, I am very surprised by your account of what transpired. It is not correct!
When I ordered this machine for over £400, there was absolutely no suggestion on your part that we would be better off with a higher spec. I certainly wouldn’t have ordered it had I been informed that were the case. Perhaps you are thinking of another customer.
Neither was there any mention of the machine being suitable for 80gsm paper alone. However, we mainly wanted it for 80gsm, with just an occasional job at 90gsm.
We bought it in March 2018 but couldn’t get it to work at all. It just mangled the paper. Eventually, in November, after months of waiting for a resolution, your technician came. He found it would work on plain unprinted paper (what use is that, since we need print on the page?), but when he tried a printed document, it again mangled it. At the end of his visit he was able to get it to do a Z-fold, but not a normal tri-fold.
We only had one call-out (not “call-outs”), after waiting several months, but this only helped temporarily.
We were even willing to accept that limited usage, but a few weeks later, after only using it a few times for 100-200 sheets at a time, it stopped working altogether. The paper goes in, but remains stuck in the machine. So we now have a useless machine that cost us over £400. The fact of the matter is that we cannot even get it to work on normal 80gsm paper – This is a machine unfit for purpose...