"Terrible policy and terrible customer support"

I've spoken on the online chat to a person called 'Luke' twice now and both times I have received terrible customer service both times. His attitude has been so patronising and when surely the online chat is mainly for policy holders to be able to 'quiery' any questions or concerns they may have. I have been with True Traveller for 2.5 years now and I took out a new policy 4 weeks ago, not even covered for a flight I booked to get back to Australia because a few hours after the PM announced only Australian citizens were allowed to enter and everyone else is banned (not covered!) I am now being forced to go home unless I want to potentially get stuck in Asia and I have 11 months left of this policy which I won't be using in the UK obviously, I'm not even entitled to a slight refund. What a joke. What's the point in even having the insurance with you - because it doesn't seem to be covering me for anything! Especially when I world is in panic mode right now and you can't even rely on a £500 policy to cover you. I didn't choose the 'cheapest' option either. But I may as well have.

"Welly valued"

Easy to get while travelling and smoothly affordable.

"Great"

Easy steps to follow, good explanations

"Chat is quick"

Chat is quick. I haven’t had a claim yet, but feel safe.

"Easy to use."

Easy to use, website was very clear.
Payment process was easy.
I have purchased they insurance for my wife too. We use them almost every time when we are travelling longer.

"Great to find a supplier of travel…"

Great to find a supplier of travel insurance while I’m already travelling. Very quick and efficient, I highly recommend.

"easy to insure with, no hassles payout upon claim"

The process to insure our trip with True Traveller was very straightforward and also one of the best deals we could find in a very busy market... also, my partner had to put in a claim as we had some issues when travelling, and the process to claim was also very easy going and the payout occurred in the shortest time imaginable after sending them all the necessary documentation! Big well done as this helped us continue our travels easily! Well done and we already re engaged True Traveller’s services for the next months of our trip!

"Very good experience"

Very good experience

"I would choose True Traveller again!"

I have absolutely nothing negative I could say about True Traveller. We had to make a few claims unfortunately and all of them have been sorted very quickly.

"I have been using True Traveller for a…"

I have been using True Traveller for a couple of years now, and have been absolutely happy and satisfied with it. The customer service is great and making a claim is easy. The best travel insurance by far!