"The communication of any changes should …"

The communication of any changes should be transmitted to the customer well in advance, especially when dealing with Seniors as change is not aprreciated.
In this instance it was the customer who called one day ahead of the scheduled work to confirm only to be told that it was cancelled and moved to another day.
Not very good customer service.

"Great job"

Reliable friendly great job

"Professional job!"

We ordered carpets for some rooms and stairs, also needed some vinyl patching. Very easy to deal with, professional installers. Recognize and fix own mistakes with urgency.

"Great company but installer should be more careful"

Great and friendly staff and this carpet (we chose stainmaster true soft) is amazing. I only took off one star because the installer did not wear booties on his shoes and as a result there were three small stains on the carpet. I was able to clean them out but it was a little disappointing - especially for the cost of this particular carpet.

"I just wanted to say thank you to …"

I just wanted to say thank you to Shanna Wegener for her perfect colour choices, exceptional service and friendly approach.

A super big thank you to Jason and Matt the brothers for moving furniture, laying the carpet and the lyno too. great work.

"My experience with Carpet One was …excellent!"

My experience with Carpet One was excellent.
Awesome salesperson..prompt service...professional carpet layers.

"We dealt primarily with Laurie"

We dealt primarily with Laurie, and she was excellent to deal with. Although the manufacturers had a delay in making our carpet, Laurie went above and beyond to make sure we were managing alright. The installers were excellent. They were very warm and friendly, and very efficient.

"Great personnel"

Great personnel. Good workers

"Great product and installers"

Installers did a great job. Love the new maple floors

"Excellent service"

Initial install was delayed due to terrible snow storms. Quickly set new date a few days later. They worked on a holiday to get the job done. The work was spectacular. Very hard working and the finished job was immaculate. Very pleased with the product and the workmanship.