"Overall good."

Overall, my experience has been good. Make sure you get your measurements right. My second order doesn't fit exactly the same as the first, but I'd still consider re-ordering.

"Headaches, but overall a fulfilled experience."

The team at OwnOnly - led by Alice - completely redeemed themselves after a very rocky experience I had with them when ordering suits for my wedding.

Pros:
Excellent quality suit. Modern fit, material is strong, made with great quality. Frankly, perhaps the most quality suit I own. Great value given price and quality.

Cons:
Discrepancies between images online and actual color that comes in. Average customer service at best - no telephone number, time difference between factory in China and US. Only communication is via email.

At first glance, OwnOnly is too good to be true: a fully custom suit for ~$300-400 USD? In many ways, it is. There were a lot of headaches in my experience with OwnOnly but Alice did a great job in making up for their mistakes throughout the process. Here's the short version: I would recommend OwnOnly for a wedding party that is organized. If you get your orders in SEVERAL (10-12 weeks) in advance, I trust you'll have a pleasant experience.

I began the ordering process for my wedding (10/27) around mid August. We ordered the blue business suit with the light tan buttons. The color was excellent - unique, light grey/blue color. The buttons that arrived on my suit, however, were traffic-cone orange. Alice promptly sent us all new buttons free of charge but we needed to go to a tailor and pay for these adjustments.

As for the suit fit, mine was no good. OwnOnly did not provide a refund for the buttons - but they gave me with a $35 (+/-) tailoring refund. Despite my tailoring costs being about $240, I appreciated the efforts on OwnOnly's behalf.

The rest of my groomsmen's suits, however, fit like gloves! I strongly encourage any and all to take their time, watch the videos that they provide, and measure 2x during the process.

The button color and my fit wasn't the only issue. My last groomsman ordered his the week after Labor Day which came in on time. Unfortunately, one of my groomsmen (who ordered his prior to Labor Day) did not receive his suit on time. Explain that to me! Alice said "for some reason, the suit was not completed in time but we will do our best to get it to you for your wedding".. not acceptable to my wife. It arrived the Monday following my wedding.

OwnOnly made this right by providing me with an option of a 50% reimbursement to the card on file or a 100% refund to OwnOnly. I was able to get another suit with that money, which was much appreciated.

All in all, I would recommend OwnOnly for any and all looking for a very quality suit that they do not need for 6-10 weeks or longer.

"excellent material！"

I bought it for my husband and it arrived in just over 3 weeks. I am very pleased with the results. Quality material and construction. Fit was spot on. Only two adjustments were required: sleeves needed shortening and seat needed to be let out. Ownonly customer service was great with email communication and I was reimbursed my local tailor's costs for adjustments

"Best fit I've ever had"

Best fit I've ever had, including on the spot tailoring! Great customer service, prompt attention to any issues, personal care, and impeccable attention to detail! Cutomser for life

"I would like to thank OWNONLY.com for…"

I would like to thank OWNONLY.com for the great suit that they customize for my 18 year old son for his high school prom night. I am very appreciate it of the great quality in material and color, especially the stripes on the suit came out beautiful. There's no other suit better than that one customized for my 18 year old son. I appreciate the skill and craftsmanship of the workers of creating this wonderful suit for my son. Once again I appreciate it. I am very grateful and not only that I give ownonly.com a big applause for fast shipping. Once again I am very grateful you made me proud and my son also is proud in his suit he wore it beautiful. I will recommend you guys to any of my friends in the near future if they are looking for a great suit. Once again thank you

"With my future husband's unusual build"

With my future husband's unusual build, it was an extreme challenge to find a quality suit that fit him well without extreme alterations. I decided to try ordering online from OWNONLY and provided his measurements as instructed in the video. The suit arrived within a few short weeks and exceeded our expectations! The material is fine quality, the stiching and details were perfect. The only issue was the pants were cut thin as the tailor didn't see our request for straight leg, vs slim cut. We contacted customer service and they rushed him a new pair of pants, with expedited processing even through the holidays when they are usually closed, and expedited shipping to make sure we would have them before the wedding. The new pants arrived with a few days to spare and fit perfectly. The suit far exceeded our expectations and my husband looked amazing for our wedding. Angie in customer service was excellent and quickly resolved our questions. I will definately order again!I

"highly recommend"

I had an excellent experience with OWNONLY from start to finish. The suit customization and sizing was enjoyable and easy to do. Customer service went above and beyond to satisfy me! The best part was the overall quality of the suit; the materials, fit, and styling could not have been better. I would HIGHLY recommend OWNONLY. There is no better value out there. Thanks again.

"value for money !"

I ordered two suits for my husband on this website for our friend's wedding.It's also my first time having this kind of shopping experience and I'm very satisfied.I just saw the reviews here seems like a lot of people got some measuring problems.Just follow their guidance and make sure you measured right.Very good experience if I need more suits I'll buy from you again.

"Toddler Sized Suit- DON'T DO IT"

I ordered a 2 piece navy suit for my Fiance' and it turned into a nightmare. From the very beginning, the communications were very bizarre. There were no standard confirmation emails and you pay through a separate system. When the suit came in, it was packed in a beautiful box...opened it and the disaster began. My Fiance' is not a big guy, his size is standard(6'2" 180lbs). Disclaimer:The suit description didn't say slim cut anywhere on the description, and I measured based on their sizing guide. In fact, we ordered his wedding tux the weekend before from another company and we used the same measurements from a professional tailor. The suit WOULD NOT EVEN GO OVER HIS THIGHS. It was child sized. The suit jacket and pants were Navy, and they lined it in opaque white. You could see the cuts in the back of the jacket through the liner. The pants wouldn't even go past his knees and the jacket was skin tight. The pants were see through when you held the pants up in the air. They were unlined. Remember these measurements came from a professional tailor the week before. I reached out to support, they emailed me back and kept asking me to re-measure. When i followed their instructions, they told me it was user error and i failed to order the correct size and i needed to go to a local tailor. I got no refund, I have a $417 child sized navy suit now with my fiance's initials in it. Avoid this sketchball company.

"Quality is good however they just make …"

Quality is good however they just make the shirt however they see fit. Shirts came with a neck size 2.5 inches more than I had asked for. I was directed to reorder and repay. I will not use them again.