"Redress stress"

Absolutely diabolical as a guarantor was made an offer accepted and told 35 working days... Day 37 and still no money but been told that the FCA have stepped in and paused redress payments because it puts the borrower into financial difficulty. I have rang FCA and they said they don't get involved like that. After this phone call I ring amigo back to be told this shouldn't affect me because I have been made an offer and accepted. Apparently amigo have sent 3 emails to the payments department to find out what the hold up is but they have had no response... And still have no date when the money will be paid. You cannot speak to a manager and you can't speak to anyone in payments. Also to add I up until today I had made countless contact with amigo to make sure that my refund would be paid and to make sure nothing had changed and it was only today DAY 37 I was told of the FCAs involvement with this. From August until today I think I have rang around 18 times and I will continue to do so until I get my money.
And now at 5.30 on Friday evening I am being told the redress is being investigated but they have no details has to why??? Would anyone know why it is being investigated?
*UPDATE... I am still waiting for my money now working day 41 and you have taken to not picking up my calls this is not right all I want is my money and for this to be over!!!!

"Am a good business man but I did have…"

Am a good business man but I did have sum problem in my life but now am back on my feat a gain I just need sum money to buy a van to do my business if I get the money it will not be a problem for me to pay back

"Complained 1 week ago"

Complained 1 week ago, got final response this morning, logged in accepted it and updated my bank detials, loan cleared and 6.5K refunded within an hour - excellent service!!!

"WEEK 29 still waiting on redress"

Complaint made in February. No response from the company whatsoever and still no response to emails even today. The Ombudsman managed to organise the case and I accepted the offer last week but didn’t even receive an email confirming this from Amigo. Also no phone calls were returned... ever? You’re just told the FOS internal dept there does not have a phone line. You’re also told they are having trouble with the redress if there was a guarantor payment made on the account. After waiting since Feb I will be shortly filing for damages as my Health and that of my fathers has rapidly declined due to stress.

AVOID THIS COMPANY AT ALL COSTS.

** UPDATE- regarding the reply below from Amigo loans - I’ve been told the same automated spiel many a time. Amigo Loans missed all the guidelines and never responded even to my complaint back in Feb until the FOS were involved and are still not responding to even basic emails regarding enquiries on the account. Time for a solicitor

"Day 56 no refund!"

That’s fine that your going to get someone to look into it, but we are on day 56 with no refund I want the refund now!!! If I put in for a loan I would be paid that today so why can’t you pay me my refund today?

"I have been following debt camel…"

I have been following debt camel reviews and have just witnessed a payout from amigo loans for gurantor same day payout while others being told 35 days can someone please state how this is fair when accepting that day and being paid out wen others being told 35 days wen amigo say cases are different I don’t see how this can be wen it’s the same sort of case I have been struggling through COVID being furloughed and still being told I have to wait I was more than happy to wait the 35 days but why should anyone when people with same case being paid hours later if this isn’t resolved I will take further

"Day 35 is here and what a shocker no…"

Day 35 is here and what a shocker no money has been paid in to account. Amigo are awful fair play. Kid on the phone yesterday told me he cant see any reason why it wont be in there today. Fuming

"Day 37 still no refund"

Working day number 37 and still no refund and no change to the online account to show this has even been sorted and payment sent. Keep getting told different dates. First 15, then 20, then 35 working days and we are at 37 and still nothing. They’ve said I should receive payment by next Tuesday which will be a total of 42 working days! Will update if online account changes to reflect refund or if I actually receive money but doesn’t look like anyone is receiving their money back.

"SELL yourself to make payment"

We are now into the 11th week since I am yet to hear back from my affordability complaint.
I’ve been on a payment holiday and they’re now telling me that I can’t have any more payment breaks. How about, before you tell me what I need to do, you look into my complaint that is more than 2 weeks over the original 8 week time scale and actually update me rather than send me a generic templated email?

These guys lent to me without meeting their own terms and conditions, not only once. But twice, they topped up my loan only 1 month after me taking out the original loan. I’ve had to change my repayment date numerous time because of affordability and fear of them chasing my guarantor!

After I had a miscarriage, I had to SELL myself on the streets to be ABLE to afford to make my monthly payment. They drove me to the point of suicide.

I’ve been patient, I haven’t chased them or called them even once regarding my complaint but this is truly unacceptable.

44093326

"This company has been absolutely…"

This company has been absolutely outstanding in these difficult times my mum is with buddy loans and they have been terrible no breathing space no help with payments nothing but amigo has helped every step of the way I would highly recommend STEER CLEAR OF BUDDY LOANS