"Legalised Loan Sharks"

Legalised Loan Sharks. I have a complaint with them that is way over 300 days old and it is still not resolved.

They use threatening behaviour and non stop harassment to ensure you make payment even when you have an affordability complaint pending an decision. They even refused an Adjudicators decision at the FOS. I had a partial payment overdue by 10 days and I was threatened with default. They are very intimidating and use bullying techniques to get their way. God knows how they are allowed to operate.

"Wouldn’t even give it a star tbh ....."

Wouldn’t even give it a star tbh ...... every payment for a year paid in time and when I lost my job Due to covid and illness asked them if I could pay on the 16th of the month I gave them ample amount of time to be notified but constants texts messages and phone calls to my guarantor even though I phoned them and informed my guarantor threatening to ruin my credit score because I paid late and I don’t mean a late marker I mean ruin it arnt companies supposed to support you at these hard times instead of harassing you and your guarantor it’s an awful company and I now regret getting the loan just want to pay them and never ever will I return to such a bullying company

"Complaint 22728087"

I sent an email to Amigo asking them to provide all information they hold on me and all evidence to confirm all checks were carried out when my loans were taken out... I was told this information will be with me within 30 days, it’s now been 40!! I currently have a complaint reference 22728087 ongoing which an update would be greatly appreciated!

"Still not sorted!"

So following on from their promise of redress figures by 18th August and my last review on 21st August, I can confirm that I am still waiting!! They are now three weeks overdue in providing me with figures, after already waiting 6 months for them to make a decision on my claim. Amigo are an absolute disgrace. I have begged and begged them over the phone and email to sort it out as I need it rectified for my mental health as well as my financial situation. They do not care. Some people who put in their claims last month have been paid out already. It is beggers belief. They owe me thousands, I wish I could actually get them done for theft as they are withholding my money. I am looking into court action. Their comment on my last review said they will get this sorted as soon as they are able, but some people put in their first complaint after the date of my last review and have already received their redress. My case is not complicated. They just clearly aren't working through it chronologically or fairly. They should be ashamed of themselves, I don't know how they sleep at night.

"I accepted my redress offer on the 7th…"

I accepted my redress offer on the 7th of August which now takes me to 22working days waiting for my payment, I have now today received another email asking me to accept an offer with no redress payment. Come on amigo is this some kind of joke??

"Very slow to get to final offer on…"

Very slow to get to final offer on redress which was giving to me on the 31st aug i accepted now very happy to just get paid out glad im rid of this loan now but thanks to amigo for getting payment to me on time

"Redress offer payment"

Payment for my redress offer was attempted on 26th August but because of a mistake on someone spelling my surname wrong it couldn’t be made, you have cleared my account amount tho no problem. I was told by Natalie from complaints team on the 28th August I would be on the next payment batch the following week (last week) but surprise suprise I wasn’t, I have rang & emailed multiple time’s asking for this to be sorted out and to have the remaining amount paid to me. It’s disgusting it isn’t being sorted at all but they can manage to clear what was owed and my account is still sitting minus with the funds that is owed to me!!

"Still waiting on redress money first…"

Still waiting on redress money first they said 15 days then 20 days now 25 days I am patiently waiting so if it goes past 25 days I will be giving lower star until I receive redress

"Received my final response on 03.07 …"

Received my final response on 03.07 and been told I will receive my calculations not later than 17 July till now nothing ... can you tell me how long more I have to wait for my calculations ? I see people receiving it very quick

"Conflicting info from amigo"

Got my calculations from
Amigo , and after looking Into things I can see they haven’t followed the FOS guidelines , they didn’t removed all the interest and there own customer relation teams could see my calculations were wrong accepted it verbally . But when they put me on hold and spoke too the redress team. they came back to me saying that it was there last offer and that they followed the FOS guidelines and there’s nothing more they can do . The guarantors redress was wrongly calculated but again refused too look into it .wrote multiple emails. No reply .
Complaint has been open for a year now.should never of been this long .
They have their own calculations too Save them a few quid . Check your statements before accepting .