"Please read do not use them"

If I could give no stars I would.This is the worst loan company out there. I suggest if you want a loan please do not use them. Interests are ridiculously high.during the covid 19 I just a newborn baby and they kept ringing my phone for money.no support all they want is money they do not care about there customers.i will never recommend them no anyone not even for emergency.I will let newspapers such as the daily mail know about this.

"My husband was due a guarantor refund…"

My husband was due a guarantor refund on a loan I had with Amigo. He has rang about 10times to ask where it is, each time he has been told a different date and just advised to wait as nothing they can do.. we spoke to someone different today and turns out the refund was sent on the 5th of August but we didn’t receive it!! If we had been told this straight away we could of got this sorted by now. Instead we are now having to go through the process of proving we didn’t receive it and waiting for what will happen next!!!

"12 weeks after redress was meant to be…"

12 weeks after redress was meant to be paid. Not replying to my emails. Won’t give me a contact number or an email address as to whom is working on this. Can’t explain to me what is going on. Can’t give me a time scale of when this will be sorted. Absolute joke of a company. Quick enough to badger you when you’re late to make a payment, 12 weeks late paying me and getting no where with anyone! Financial ombudsman has now picked this up. Absolutely shocking customer service. I wouldn’t mind, I’m not asking for the repayments back. All I’m asking for is the unlawful interest back that I paid. Shocking how this has been handled. Many many other cases sorted before mine. This has been going on since before Christmas last year. Shocking!

"Thank Tammy"

I’ve just got off the phone to a lovely lady named Tammy she helped me feel like I could put myself in a better position with my loan. Could not fault her for doing whatever she could to make me happy. I hope she will get to see this. Will definitely call back if need any help in the future.

"Dreadful complaints process"

The complaints process is absolutely dreadful. After both my complaint and the borrowers were upheld on 25th of June and I accepted the same day. The borrower has not received any redress figures and I am still waiting for my payment. This is now 40 working days. The FCA should investigate this company again and ensure they have a controlled complaints process.

"They have had my complaint since the…"

They have had my complaint since the 20th of may, I was told last week by someone on email that they had started looking into my complaint on the 22nd July which is now 4 weeks ago I haven’t heard anything. Surely it doesn’t take this long to come to a decision?

Will update if I hear anything

"Put my complaint in back in June"

Put my complaint in back in June, redress offered 10th August, accepted 17th August, just waiting on my refund now. Complaint answered within time specified and final outcome, I can see unfortunately a lot of people have been waiting longer than me.
So far agents been friendly and helpful and I’m pleased with service and outcome from the complaint.

Negatives - they had the wrong email address for me so I didn’t actually see the redress when it was sent out, the redress was also sitting as a notification on my online account and initially accepted on 12th August , however thought I would ring in to check on 17th August that all had gone through ok, when I did they stated they had received no notification from my account of acceptance meaning I had to start all over again from the 20 working days refund time scale from the 17th which was really disappointing.

Not really sure why it takes so long to do a BACS transfer considering they can transfer the initial loan out to you the same day or next after application. I did ask and they said they have so many refunds to give this is why.

Also does not make sense to me that I’m due a refund yet expected to still make monthly payments until the refund is paid, also potentially get a late payment mark if I don’t pay on time.
All resolved with Steven who was very helpful and turned the direct debit off for me, it was only because my account is in credit that I won’t get a late payment mark , however if I didn’t have this then I would potentially get one- it just doesn’t make sense but hey ho all sorted and happy.

Got the email address deleted by Louise ,super friendly lady and reassuring !

Let’s hope it hits my account within or before the 20 working days are up!

Overall I’m satisfied and was lucky to have friendly advisors and call waiting times on phones were fine and not long at all.

"Good experience everything done in the…"

Good experience everything done in the time frame mentioned just waiting on my redress payment going in the back accepted on 17/08/2020 and my account to be cleared, will update when received

"Total lies from amigo yet again"

I have seen this on your website can you explain why I'm still wateing for a reply but there is alot of people who put there complaint in months after me already have a final response? What you have on your site is misleading and a complete lie. I hope the fca gets wind of this.


Complaints Notice: We’ve agreed with the FCA for all complaints to be responded to within an eight-week time frame by the end of October.

We’re unable to provide updates on the status of individual cases, but please be assured our teams are working hard to respond to and resolve all outstanding complaints in the order they were received. We believe this is the fairest way to prioritise cases and appreciate your patience whilst we work through them.

Can you tell me when I am due to get a response as its getting beyond a joke or at least send my file to the ombudsman so they can do there job....

"Scammers who are abusive!"

Scammers who are abusive, lend to people without affordability checks. Abuse guarantors in any way possible, to force them to pay back money that they have never borrowed. Threaten to repossess your home when that is illegal. Avoid at all costs as they are loan sharks. Staff are vermin they are rude and unhelpful. The government need to close them down! Would rather have 100 payday loans than 1 with them. Add on ridiculous amounts of interest, even when loan is in default and the person is clearly in financial difficulty.