"Complaints made in March"

Complaints made in March , upheld on the 10th July, figures received on the 29th as promised and accepted on the 30th July, mentioned 15 working days to be paid. Really happy with the service to date, all agents have been lovely on the phones, really hope its paid out in the time frame promised.

Update was paid last night 4th August thankyou Amigo 5 star service

"As in previous review we are soo far…"

As in previous review we are soo far happy with our complaint process.

It did take 22 weeks for them to make a decision but since then it’s been a quick and painless process.

Recieved our figure on the 23rd July and rang on 24th to accept it. Was told 15 working days for refund to be paid out.

Woke up this morning and our account has been settled and closed, it says payment has been made so hoping to receive it in the next day or so


Edit- Iv changed the review to 5 stars as redress has just landed In my account! Happy days and GOOD BYE AMIGO 😂

"Very expensive form of lending"

Very expensive form of lending. Was paying off the interest for most of the last 5 years. My business went under, I became a single parent on benefits and although they did reduce my payments, they refuse to lower them anymore . Asked for a payment holiday when covid hit. They refused. 8 months left and I can't wait to be free of them. Please avoid, it's just not worth it.

"My complaint has been with a complaint…"

My complaint has been with a complaint handler for over two weeks got told it wouldn’t take longer than a week staff just say u will get a email wen it’s dealt with get told all different things My reference 42231967 I’m fed up of being fobbed off

"Absolutely appalling company"

UPDATE 07/08/20
I have today received my refund payment, 5 days after the 15 day time frame. But has been transferred, so they are coming.

Absolutely appalling company. I’m now past the 15 working days and still no refund. This company refuse to reply to emails and messages on Facebook. Staff are rude on the phone and very unhelpful. Would give zero stars if possible. Stay away and do not use!

"Well I had this below email from amigo…"

** update 5/08/2020 redress received evening of 4/08/2020 **
- Well I had this below email from amigo stating their process but technically now I am on day 40 which has now passed their process. To then be told the 3rd party I went through to claim did not send Amigo my acceptance. I I emailed the 3rd party and they forwarded me the email they had sent to amigo with my acceptance. Amigo are clearly just making excuses!!

Day 0 - when we issued our Final Response to you and a redress offer to your guarantor. This is what we call Day 0.

Days 0 - 14 - This is the time we allow for the guarantor to accept or decline the redress offer. Once day 14 has passed, the offer expires and we move on to the next phase.

Days 15 - 20 - This is after the guarantors redress offer has expired and we will work out your redress from the response they have given. Please note if a guarantor was to reply on day 0, for example, we would have to wait for the offer to expire in any case they change their mind or have any further questions to ask. .

Days 20 - 35 - This is the time frame we allow for you to respond to your redress offer and for us to issue our refunds/redress', as what would be stated on the final redress letter.

"I have breathing space with amigo loans…"

I have breathing space with amigo loans until 1st September. I checked my account today they taken money out and it's 3rd of August. They cause my other bills to default and my account to go overdrawn. Can't sleep now stressing about all of this and it's 1.30 in morning. Worst people ever lied about breathing space... Not to mention i have text proof sent two days ago that breathing space was extended. Worst part after affordablity complaint I agreed to offer. Lady I spoke to said she would extend breathing space til october. All bunch of lies So much for making life easier for people struggling over covid.

"There is hope..."

It’s been a stressful struggle but we got there and hopefully this gives someone some encouragement ... 7 months after the complaint was submitted and 7 weeks after the redress was accepted the money was finally transferred across!
It is challenging but don’t give up! Good luck

"Still waiting on redress payment even…"

Still waiting on redress payment even though an offer was made on the 9th of june! Spoke to someone today who said the payment was released on the 27th of July but still not received anything in the bank.
*Update
Still no payment and its the 6th of august

"Utter bullies"

Utter bullies! Their attitude towards me and my guarantor totally changed once I filed an affordability complaint. They suddenly became this caring understanding company when previously they were harsh and heartless. Took 5 months to respond to my affordability complaint and 4 months for my SAR. Complaint upheld but now waiting for my refund. Can’t wait to be shot of these people. 3 years they have stressed me out to no end in already difficult times.