"Ignored my SAR request and will now…"

Ignored my SAR request and will now raise a complaint with ICO. Still waiting for a response to my complaint regarding my loan. Shambles

"A genuine company shamefully abused by the UK public."

The only thing this company ever did wrong was giving people a second chance who didn't deserve it.

Read the terms and conditions, and pay back what you owe. Its that simple. However, its not that simple as it looks like most people who take a loan out with Amigo cannot read, but rather are allowed to lie and deceive the application form, to then be allowed to claim compensation for taking a loan out and not wanting to pay it back.

Who is the real parasite? Well it isn't the company. I used Amigo loans and they helped me when I needed the money. I paid it back with interest, as in the conditions stipulated. Just like with any other bank or authority.

I hope the people who dragged this company into the ground lose their jobs during this recession. Because they won't have a friend called Amigo to turn to, and they are going to need one.

Hopefully Amigo will pull through this and not become another statistic to the compensation culture prevalent in the UK society. They helped me when I needed them and now I am in a financially strong place.

We all fall from grace at some point.

"Well after reading all these reviews I…"

Well after reading all these reviews I thought I’d join in as feel something needs to be done about these ‘cowboys’

I’ve spent the last week on the phone to Amigo and find them an absolute appalling company who are a disgrace to loan companies. Lie after lie about ringing you back and everything will be fine. Even the voice message is a complete lie....’your call is very much important to us’ 🤣🤣🤣

My concern is that they keep saying they are awaiting information from the transaction dept but can only do it via email as they are a non telephone dept, I feel sorry for these people. I actually don’t think they have a transaction dept!!!

It sounds as though we’re not destined to receive this money which is why I’ve sent my complaint to the Financial Ombudsman

If my money is not in my bank on Monday morning then I will not be paying the redress figure.

"Terrible"

If you ask a question that they don't have an answer for they hang up on you. Waited nearly an hour to get through on the phone only to be hung up on. Accepted redress on the 19th June. Still waiting. Any time I call I get told a different time frame. Have now been told that it will definitely be the 31st July between 4pm and 8pm. I asked if that's a guarantee. The response was "well no it could take longer" total mess. If you miss a payment they will hound you. I've even had messages a week before a payment is due telling me to make sure I have the money in the bank. If only they where this efficient when paying out what they owe

"After being told to wait 5 days"

After being told to wait 5 days, 10 days and 15days to then be told the refund would be in the gurantors account between 4pm and 12pm last night , yet again 30days later ansolutely nothing. Can someone tell me where our refund is? Your with holding money that isn't rightfully yours and leaving people out of pocket. I think its a bit ridiculous how you can't reply to emails or call back when you promise to call back with an update.
37 days later and still nothing but im seeing people are only waiting 4 days?
Explain this because ive had to harrass you 4 5 times a day and yet still nothing but if i wanted a 1000pound loan you would pay out within the hour

"Really bad experience"

Really bad experience, during covid. When people lost their jobs.
They marked me down as missed payment and chargers my guarantor.
I have only been late for two payments during Covid - 19 pandemic.

"why do we have to wait 15 days for…"

why do we have to wait 15 days for redress. accepted monday and simple bank transfer can take 24/48 hours. i know as i work in a simliar evironment were we can action a simple bacs transfer . would very much help right now were i havent got any money to my name and struggling due to this pandemic.

"Happy with outcome,previous experience but redress payout is lacking"

I had a a loan with Amigo, never missed a payment or owed them but have needed some help a few times moving payment dates around. The services has usually been friendly and quite quick however their checks were lacking. They were also friendly and helpful.

I have since raised a complaint,waited 17 weeks for them to redress in my favour then had to wait 15 days for confirmation of redress, which given the state of the situation I can understand but now I have to wait another 10 - 15 working days for payment which I find unfair. They admitted error and owe me redress but to wait this long is very unreasonable. I have asked for this to be paid by friday which is 7 working days. If not my rating will continue to drop.

Updated - Redress received 15/07/20 and Guarantor refund recieved 16/07/20. Don't lose hope people.

"Why do I have to wait 14 days to …"

Why do I have to wait 14 days to receive my funds after accepting my redress? Clearly you should pay people refunds quickly once they accept and jump other complaints to clear backlogs? My case is 25 weeks now and I'm getting fed up with this

"Too much messing about for me."

Too much messing about for me.
You get a guarantor eventually and they pay your loan into their account instead of yours.
I think this totally wrong in my opinion and will never apply again.