"Absolutely disgusted with no response…"

Absolutely disgusted with no response whatsoever from there complaints department!!!!
Very fast to contact customers who are late with payments but not when trying to complain !!!
Stay well away from this terrible legal loan shark lender !!!

"Avoid Avoid Avoid!!!!!"

I would give amigo zero stars if possible.
I do have a complain ongoing with them regarding a current loan. They were topping up my loan every month at one point then last October I fell into serious money problems I topped up my £2000 loan which I had been paying for 19 months and received £600. LOL. However I expected my financial predicament to improve. It didn't and still hasn't. I'm in and out of work due to ill health and really am struggling. I cancelled my direct debit this month. As well as a couple of others as I have had an unexpected change in circumstances however the money still was taken. They took it as a debit payment. I explained that once my rent went out which was £600 I would be left with £100 for the month to live on. This wasn't including food.
I spoke to a lady on the phone who stated that from my previous affordability assessment it showed that I could afford this months payment. To which I replied 'yes with my wage' I will not receive that this month. She then put me on hold. She told me that I should leave that payment as ongoing this month as they didn't want responsibility to fall on my guarantor but would have no option if I wanted this payment reversed. I told her my guarantor had been removed. I was put on hold again. She then came back and said it was even more the reason for me to keep this payment as she didn't want me to have a negative effect on my credit rating. (even though I am trying to arrange something else as I need more money this month to live on).
I have a claim ongoing with a company at the moment. Amigo says they have done nothing wrong and that I can afford to repay. Up until my last top up. They say that it's quite clear that i have come into financial difficulty in that time as my credit file states that. So they Do know I am struggling.
They also want to leave me to struggle. They will not refund the £97.58 until I send bank statements to show my outgoings and incomings. I asked how will this help? What else can you do when you receive this information. I will still have to pay DOUBLE next month. I will still have a hell of a lot of APR added to my account which I will have to pay. I need that money this month. To live on. I didn't expect I was going to be in financial difficulties. I have ALWAYS paid on time. I was asking for help to be refused. So people just be aware. If you do for any reason come into financial trouble and can't pay don't expect amigo to care that you can't afford your priority bills never mind their bills. And do not expect them to defer a payment. All the b******t they spew about being there to help and that they don't want to see you struggle is nonsense.
If anything this will just look even better for me when it gets reviewed by the financial ombudsman..
Yes I could have sent bank statements in. But I don't see why I should. You are quick enough to take my money when I've paid way more back than what ive borrowed over the years yet you could not give me any help when i truly needed it.
It's ashame you wasn't more thorough with your lending practices. I was once told by someone at amigo it doesn't really matter what my incomings and outgoings are as they focus more on my guarantor anyway. LOL.
So this is why amigo are in such trouble guys. Cos they couldn't give a s**t what you can afford as they know they can get it off your guarantor if you fail to keep up with repayments.
I am in a lot of debt. Mostly council tax and even rent arrears trying to keep repayments with these guys so they wouldn't harass my guarantor. They don't care either like they claim.

"Update 3rd August still not been paid, I honestly dont understand why its taking so long"

I had my redress on the 10th July and accepted it the same day, they told me it can take 15 days to go into my account, can anyone tell me what times it can go into my account please or will it be overnight when the bank updates, its getting very stressful now as people who accepted after me had theres a few days later

Update still no refund, I'm reading people have had their refunds within 3 days, how is this fair, I've rang them twice an get the same reply, no help at all, I'm being evicted and need this money to pay my landlord, they dont answer emails, my health suffered enough when I had the loan, I'm suffering all over again waiting for this

"26 weeks is too long!!"

I stupidly took out a loan with Amigo in 2014 the repayments were killing me each month I managed to get myself into more debt paying them back so I put in a complaint and I have now been waiting over 26 weeks for it to be looked at this is unacceptable. Amigos complain process is a joke how about dealing with the people who have had their complaints in for longer, while I am very happy for the people who have had their complaints dealt with within 9 weeks I am appalled at the treatment I am experiencing, 30 mins so far in waiting to speak to someone on the phone, my advice to anyone is stay well clear of Amigo

"0 stars if I could... 6 month complaint, still no answer"

0 stars if I could... put in a complaint as a guarantor on the 13th January and still not heard anything back. After numerous requests for updates I get the “high volumes... Covid delay...”, but over 6 MONTHS is ridiculous when other peoples more complicated complaints are being upheld in a much smaller time frame. Disgusted that they can treat people so differently.

"Terrible company, can not resolve a complaint"

Waiting 20 weeks and my complaint still has not been resolved. Call to be told we are working on figures two weeks ago..... still nothing.
Others complain and have had a response after 8 weeks.
Not good enough Amigo terrible organisation why resolve others who have not had to wait five months!

"I sent in a complaint in January.... Nothing. 48468520 - We're still looking into your complaint"

I sent in a complaint in January. I am still waiting for a reply.

Ive sent at least chaser emails and have called numerous times. Really poor.

If I'd missed a payment they would have been on my tail.

"Absolute joke of a company."

Absolute joke of a company.
Made a complaint in January, finally agreed my claim and promised redress would be paid no later than 15 working days, well guess what?... That's right, still nothing, can pay out in 24hrs if you want to borrow, will chase you immediately for a late payment but its OK to leave everyone who's due money back to wait and wonder with false promises.
OK, they have a massive back log of complaints but if all my figures have been calculated etc then why am I Still waiting for my money?
That's without going into the fact that some people have had there claims paid in days, while others have been waiting for weeks. In these hard times, especially when everyone's struggling, this is totally unacceptable.

"If there was a way to give 0 stars I…"

If there was a way to give 0 stars I would have. This company is full of lies and have no intention of paying anybody there money, there will just fob you off with different stories until you get fed up of calling or just go stir crazy. There accepted my complaint and said I had to wait 14 days for my gurrantor to reply after an hour there said my gurrantor replies and accepted the offer and there have sent the offer to them. When I spoke to my gurrantor there said there have not spoken to anybody from amigos so basically it was just a lie to get rid off me. I hope one day I will eventually get my money but I’m not counting on it. Advice to everyone out there STAY AWAY FROM AMIGOS

"Enough is Enough............"

My initial complaint was rejected by Amigo but then on June 12th I received an email apologising for how they dealt with my complaint and that now they were upholding my complaint. I was told that i had to wait 14 days for my guarantor to respond and then i would get my figures 5 days later.

So fast forward 3 weeks and still no figures. Its not even a complicated claim, it was 1 loan no top up and it's been paid off.

I've spoken to numerous people and I've even managed to get the email addresses of the executive board members and directors who I have also emailed with no response.

My next action will be to publish these email addresses unless I get my claim sorted asap.

I am desperate for this money as i'm about to be evicted with my 5 year old daughter.

Amigo please sort this and do the right thing