"Really pleased with the Amigo Complaint…"

Really pleased with the Amigo Complaint process so far. Received my redress figure by email 10 days ago and now waiting on the funds being transferred. I spoke to a girl with my account details who was really friendly and helpful. Will update when I receive my funds but don’t think it will be long.
**UPDATE Received an email this morning to say my funds were released. By 1.30 I received the redress figure in my bank account. What an amazing birthday surprise. The Amigo staff have been amazing throughout and kept me updated with every little little detail. Thank you so much

"More stress... Think hundreds of time before you get the BIGGEST WRONG Decision in your life."

Run as fast as you can from them, THINK hundreds of times if it's worth it. If you have a small stress about your cash and you make the mistake to borrow from #AMIGO DEFINITELY this will be the BIGGEST WRONG Decision in your life as a Borrower and as a Guarantor. More stress!!!

"No truth being told!"

Reference: 42132290
Put my complaint in back in May and finally received an email to say this was upheld in July after 13 weeks. Guarantor accepted his payment being refunded on the 7th August and still has not received his payment despite being over the 15 working days advised. Looking at the reviews on this site people who have accepted after the 7th August have already been paid out so it is not paid in order like they try to make you believe.

I was told my redress figures would be sent no later than the 18th August yet I have still not received my figures.

Guarantor has been advised to wait the full twenty working days which went by this Friday. He has been advised to wait a further five working days taking it to next Friday and if money still not in then to raise a dispute with his bank that his agreed refund has not been returned to him.

Will update FOS accordingly with screenshots from other reviews on here to prove that they are not working fairly in terms of making refund payments.

If by some stroke of luck he has the money returned and I have my figures then I will update accordingly on here.

Update 8/9/20 finally received my own redress figures and accepted however we are now working day number 22 and guarantor has still received no refund as promised.

Update 9/9/20 amigo ignoring all emails sent to them in relation to the money not being paid out from 7th August. Also since then more people are writing reviews to say they’ve accepted their offers way after the 7th of August had have already had their money. It’s not even complicated. Everything has been agreed and accepted the money literally just needs to be transferred!!

Update 11/9/20 no redress received and we are now at 25 working days. All emails ignored however received a separate email today telling me I need to log on and reaccept my offer again. Phoned amigo up as there is no option to accept again and no one has a clue what they're talking about. Beginning to wonder if anyone ever actually receives their money or if there are fake reviews on here!

Update 24/9/20 - still no refund to guarantor Working day 34 and online account does not reflect any changes. Was told it would be in by tomorrow at the latest so they have 24 hours to keep to that promise. Will update if they do.

"Idiotic"

***Edit*** in regards to the reply:
The only banner on the app when I logged in to track my account was that I am eligible to apply for a top-up from September 4th. Nothing to do with the bullshart government key workers list.
You’re meant to be a business that i assume offers these loans to make money not out of the goodness of your heart.
Surely it would make business sense to review individual cases from the get go, but looking at the other reviews and how you’ve responded I guess you couldn’t organise a piddle-up in a brewery***

***Edit*** Initially they were great - 5 stars. The application process is easy. The response times fast. The app is easy to use. The repayments and being able to make extra payments is a great feature of the app. I’m just really angered by their response to my top-up. *** End edit ***

Applied for a top-up loan after having been with Amigo for a year only to be denied as not being on a list of Government Key Workers.
Despite being furloughed mid-March to the start of May I never took a payment holiday and not only continued to pay my loan I also made additional payments towards the interest that’s added on each month.
I’m pretty pissed off that the loan was denied on the basis I’m not a government approved key worker, despite being back to work full time since May 6th. Amigo have happily continued to take the payments without any concern about being a key worker.
Surely if I’m not a key worker I should be given an automatic payment holiday and have all interest frozen until the government list is updated?
Or maybe it would make more sense to look at individual cases?
I’d understand if I’d failed checks, couldn’t afford the repayments or had missed payments with my original loan - but I haven’t.
They get you to jump through the application hoops only to give you a call and deny it based on one pointless list.

"Told up to 35 working days for compensation!"

Amigo agreed to compensate me for being guarantor but told me would take up to 35 working days!! Spouted things about checks to be made etc. However on reading reviews here and seeing that others are being paid much sooner and some almost immediately I have just emailed them asking for immediate payment. They also took months rather than the 8 weeks to give me their decision. I had been guarantor for my husband who died in March and can do without being messed about.

"Amigo never reply"

I was told redress was being paid out in the order it was accepted so why have people had payment that accepted 2 days after me all ready and I'm still waiting and having to make another payment!!!!!

I've received my refund!!!!!! Redress accepted 19th August and paid out 1130pm on 4th September :) so happy it's gone!!!!!!

"I am waiting for a redress payment they…"

I am waiting for a redress payment they told me 20 working days so due to be paid by th 24th will see if I receive it an will update accordingly

"Very bad company....they have treated…"

Very bad company....they have treated me extremely badly during the Covid pandemic... Threatening me about payments etc ...I asked for a break during Covid and they said no ...I had temporarily went out of work and was on 203 per week and after bills I had 3 euros left and they said then I could still afford to pay them over 300 per month. AVOID THEM AT ALL COSTS

"Recieved my redress figures within the…"

**Futhur update**
23 working days and no funds! SORT IT OUT AMIGO BEFORE I START LEGAL PROCEEDINGS!


**** UDATE****
Well we are 20 working days and no funds! Phoned up and yet ANOTHER GENERIC REPLY, Stating they are busy and can't guarantee when funds will arrive! Shocking service. If I did this with my clients, I would be so ashamed! Nothing even been updated on my account so know it isn't coming anytime soon! Wasn't going to bother with the FOS due to recieving my redress but will be going that way if funds aren't recieved by friday!!!! SORT IT OUT AMIGO!!!!!!


Recieved my redress figures within the 8 weeks period.. fine..
I have now been waiting since the 13th of August for payment and still haven't recieve it! Very generic replies!
A futhur complaint will be on the cards I think!

"STILL APPLYING INTEREST ON CAPPED BALANCE"

My affordability complaint was upheld, and redress provided/balance capped at capital amount....so I didn't pay a penny more than amount borrowed.

Payment holiday in place, and they've started slapping on interest again.

I emailed complaints a week ago, but no reply.

Disgusting and sneaky.