"Disappointed with the lack of service…"

Disappointed with the lack of service within. NO communication at all. Ombudsman requested information over 5 weeks ago with still no response, if Amigo can not even respond to them what chance has anyone got.. VERY POOR SERVICE. 5 WEEKS.....TO SEND A EMAIL......I will keep placing negative reviews on here until you respond to the Ombudsman. Poor, Poor, Poor.. And will do daily if I have too...

"Credit where credit due."

Credit where credit due.

I issued my complaint and received a response advising to allow up to 8 weeks for this to be looked into ( a standard procedure for all companies when issuing a complaint in the potential FOS)
I received an update half way through 8 weeks to advise me it wasn’t being left and was being looked into ( excellent customer service, keeping you in the loop)

I then received an acceptance offer email within the 8 weeks to which I saw reasonable and accepted.

My only negative would be that I have emailed 3 days ago asking how long the refund would take and have yet to receive a response.
A little frustrating when amigo boasts on getting a loan to a customer within 48 hours but not so eager to refund.

Providing they stick to their word and I will be refunded then I really cannot fault my experience with them.

"I raised an affordability complaint on…"

I raised an affordability complaint on January 3rd and I have no final response. I have sent numerous emails in which they asked for more time each time. I called the central complaint office and they said they are aiming to sort all the complaints by the end of this month of June. To me it feels like they are putting all these complaints off as long as they can because it looks like they will go bust, that way they will only pay a very very very small percentage to the complaints. I think they are putting everyone off to bide time. Mark my words, watch it play out, they will go bust at the end of this month. I bet that that was the real reason they made me wait so long without a final response. I’m expecting it, a final response after they go bust.

"STAY AWAY - DISGRACE"

STAY AWAY.

This mob are an absolute disgrace.

I have been with them paying on time for over a year now. I unfortunately had my wallet and passport stolen whilst travelling with work. I asked for lee way in that my payment would be made late and over the agreed timeline as I had no cards and had to shift my money to another account to ensure l was not left with having my money stolen. I again asked for lee way and no support. Soon as I was home I paid the account as I stated in my email as soon as the event happened.

I am/was about to move into our family home and at the last minute it was been declined due to Amigo leaving a late payment on my credit file.

I’ve went and checked and I know I can ask for some goodwill gesture giving the circumstances and that I have paid on time for a good period of time. Even a correction of error would be of assistance with comments on why I was late!!

They told me it was illegal with sarcastic emails and said no.

I am disgusted and distraught our family home has now been declined because of them and there lack of support leaving us with no home at present now.

STAY AWAY!!!!!

"Stay away"

Had a loan everything was going fine until I applied for a top up!!! They keep rejecting me saying I’m bankrupt 🤣🤣🤣 I AM NOT bankrupt! I have found a lot of info about this company after being shocked at my rejection apparently it’s going bust!! So beware to any new customer stay away

"CONSISTENTLY DISHONEST"

ABSOLUTE GARBAGE. DO NOT USE.
Updated 21/06 after receiving yet another generic update which gives even less information than the previous generic email that I received. USELESS, DECEITFUL COMPANY. PLEASE AVOID!!!!

I complained to Amigo in February. They acknowledged my complaint and confirmed that they would respond within the necessary eight week period. They have still not responded and have consistently been dishonest, incompetent and unhelpful each time I have contacted them. They always give generic responses to any questions and will not escalate phone calls to management.

One star and a rating of BAD is significantly better than this thieving, dishonest, soon to be bankrupt, company deserves!

"Excellent"

Excellent! Super nice staff was quick and easy to apply helped me out alot at a time when I needed it

"APPALLING SERVICE & BULLYING/INTIMIDATING TACTICS"

WARNING: Do not take out a loan with Amigo, they don't ask for full information and it's all signed and sealed before they give anyone time to read all the Ts & Cs then you're tied in with no recourse. They start charging interest on the loan before the funds are available and they use bullying and intimidation tactics. Their after-sales service is the worst I've EVER experienced.

It is now 18 weeks since I raised a complaint both directly and through Resolver regarding affordability for both myself and my guarantor, issues with meeting the payment due to severe illness and the appalling customer service and bullying tactics I have experienced. Amigo have so far missed several timescale deadlines for investigation and from the wording of their last response several weeks ago, it doesn't seem they've even started to investigate yet!!

This on-going situation and the ongoing repayments still hanging over my head with no sign of a resolution after 18 weeks is causing untold stress, anxiety and sleep deprivation through worrying yet no one wants to take any responsibility.

Very quick to demand answers and take money but not interested at all in helping customers and dealing with complaints despite the untruths listed on their website. Absolutely disgusted!!

WARNING: Do not take out a loan with Amigo, they don't ask for full information and it's all signed and sealed before they give anyone time to read all the Ts & Cs then you're tied in with no recourse. They start charging interest on the loan before the funds are available and they use bullying and intimidation tactics. Their after-sales service is the worst I've EVER experienced.

"IT WAS THE WORSE THING I EVER DID IT…"

IT WAS THE WORSE THING I EVER DID IT WAS A NIGHTMARE EVERY DAY NOT ONCE A MOUNTH EVERY DAY THEY WOULD CALL SEND LETTERS OUT AND EMAIL YOU EVEN WHEN YOUR UP TO DATE WITH PAYMENT 😠😠😠😠THEY MATHER YOU CONSTANTLY ALLSAYING DIFFERENT THINGS 😠😠😠😠THEY HAVENT GOT A CULE WHAT THEY DOING IHADTO TAKE CONTROL OF THE FULL ACCOUNT 😠😠😠AND I WAS OLNY THE GARONTOUR i had to take it upon my self to tell them they wasnt allowed to take anything from my bank UNTILL I TOLD THEM TO 😂AND I WAS INCHARGE OF EVERYTHING ,once they had a email from me then and olny then could they take payment 😎AND ALSO TO STOP EMAILS , TEX AND LETTER COMING EVERY DAY ALL SAID DIFFERENT THINGS FROM IF YOU MISSED ANY PAYMENT THEY WOULD SEND DEPT COLLETER S TO YOUR DOOR 😠😠😠THEN THEY DENIED ALL KNOLLAGE OF THIS ALSO TO SAY THAT THEY ARE TAKING PAYMENT OUT OF MY BANK AT ANY TIME 😡😡😡 WHEN RHE LOAN WASNT ANYTHING TO DO WITH ME JUST SO MANY PEOPLE INVOLVED THEY JUST DIDNT HAVE A CULE WHAT THEY ARE DOING MASSAGE NIGHTMARE ,JOKE TAKING UP SO MUCH OF YOUR TIME DONT DO IT KEEP ALL OF YOUR LETTERS EMAILS AND TEX THEY ALL SAY DIFFERENT THING 😡 I HAVE TOLD EVERYONE ALL ABOUT THEM NEVER AGAIN DONT WAST YOUR TIME NOT FRIENDLY ATALL 😠😠😠😠😠😠😠😠😠😠😠😠😠😂😂😂😂😂😂😂😂

"Complaint raised on 6th March with no…"

Complaint raised on 6th March with no final response only a confirmation(after checking they had got the complaint 9 weeks later). Amigo announced that they will be clearing the complaints back log by end of June with the assistance of the FCA. It would be good Customer service if this was confirmed to anyone with an active complaint??