"Good but need further improvement"

Clothes were not always professionally cleaned - although after mentioning that they changed their collaborators and improved their services.

"Good service"

Good service, reliable. Easy to use app and booking service.

"Easy and Reliable"

Great service, lovely people! I use Laudrapp regularly and the service is very reliable.

"DO NOT USE"

I have been using zipjet for years. Laundrapp took over and with that came a shameful drop in the quality of their services.

My extremely expensive clothes have been STAINED and SHRUNK.

They previously overcharged me on one invoice by applying the wrong category, which I overlooked. Now that there has been actual damage done to me clothes I cannot let this go. My clothes have been ruined.

DO NOT USE THEM.

"TERRIBLE"

I CANT EXPRESS THIS ENOUGH, I DO NOT RECOMMEND USING THEIR SERVICES. EVERY TIME I GIVE THEM ITEMS FOR DRY CLEANING THEY COME BACK SMALLER PLUS FADED. THEY RUINED EXPENSIVE ITEMS AND ARENT EVEN ABLE TO PROVIDE ME WITH A REFUND. DO NOT USE THEIR SERVICES!!!!

"Was a loyal customer for about 2yrs"

Was a loyal customer for about 2yrs - had a several customer service issues - then never heard from Laundrapp- clearly doing very well and do t need my business - strange attitude for a digital growth company

"Quick and clean,that’s all I’m saying"

Quick and clean,that’s all I’m saying

"A quality service, you pay for convenience"

A high quality service that you do pay a premium for - especially the convenience! I have sometimes been disappointed by the notes regarding inability to clean a particular stain, but am generally pleased.

"Horrific service by rude people who just want your money"

This was a semi decent service but recently it’s so infuriating I don’t even know where to begin. They hold on to your laundry for at least 48 hours (cheaper and better competitors like Laundryheap manage a consistent 24 hours service) and then this evening my husband is literally standing outside waiting for the delivery of our clothes because we received a notification on the app that the driver was close only to receive an email to say the driver had left. No calls no messages no attempts to contact us. No knock on the door or ring on the doorbell.
Then we get charged an excess fee AND need to wait another 48 hours because they only deliver on alternate days. They collected our laundry on Friday and now we won’t get it back till Wednesday late night!! I have two children, a broken washing machine and that’s literally all our clothes. We have just been charged £40 for a regular wash. Honestly daylight robbery and never again.

"Lost item!!!"

Lost item!!!!
I have lost an expensive silk skirt and Laundrapp has still not replied to my email or informed me the status of my clothing. It is beyond ridiculous not to have a phone number or live chat feature. They have not refunded me the value of my clothing or told me if they will find it. This is the second time something like this has happened.