"Fab idea but major quality issues"

A great start: really prompt collection and delivery. Unfortunately our two duvets were returned to us smelling strongly of cigarette smoke (we are a non-smoking household and have a 3 month old baby). The live chat and app do not work but we did receive replies through the email address within 24 hours. The duvets were recleaned and a full refund was processed very quickly when I requested it (it wasn’t offered). Unfortunately when they were returned the second time, only one of the duvets was ours and that still smelled of smoke (although less so). We returned the wrong duvet to the driver, reported our duvet as a missing item and was asked to wait 3-4 days while the facility manager located it. On the 4th day, I emailed asking for an update and was informed it had been delivered to us 2 days ago and I was asked to check! I explained that we most definitely had not received it. Later that day - and without any text message updates - our duvet was delivered! Still smelling faintly of smoke but we were just grateful to have it back. Laundrapp have offered us a discount on our next order but considering we now have the problem of dirtier duvets than when they left us, we won’t be using this company again. A real shame as the idea is great.

"Great Service!"

I have only just started using the app but everything went perfectly and I will be using it again next time I need my shirts and suits cleaning. Everything was done on time and was picked up from my office in Spinningfields, Manchester.

"What a great service"

What a great service! I have been using Laudrapp for over 5 years. The pick-up and delivery is on time and the customer service is very responsive.

"Disappointing!"

I booked a pick up. Advised on the day collection would be an hour late. " hours later advised it was cancelled and there would no collection and to re-book a slot on the App. Did that all confirmed but when no one showed up checked the App again and it didn't show the amendment! That was a waste of a morning staying in...!

"Never on time to collect or deliver"

late and cancelled my collection 1 hr before collection then for return delivery is late for at least 1.5hrs. If you cannot promise the time to deliver please dont offer to your customer!

"Incredible app with amazing customer service"

I've just started using Laundrapp recently and it has been a true life saver!! The app is quite easy to use and I love the concept of having to get my clothes picked up AND delivered.

I spoke to the customer service about an order amend and not only did they help me with changing my order but also showed my how to do it in the app. Really helpful team. Although I feel they couldd add more categories on app maybe a chat feature.

Would definitely recommend this to all my friends!

"Great service"

Great service, convenient and agents are friendly when they pickup/drop off order.

"Do not use this app/service"

It takes a lot to collect and to deliver back my skirts not completely washed and ironed. I do not recommend to use this app/service.

"Bad service"

Bad service, not washing items in the correct way and too much time to deliver back to me

"Easy to manoeuvre"

Easy to manoeuvre