"The service is awful and the laundry not clean"

I had high hopes for this service and whilst I know Covid has presented challenges the lack of response from customer service ( at one stage I had 4 deliveries that were overdue ) was not great . the quality of the cleaning is a bit hit and miss too. They never seem to have anyone on live chat . I have now stopped using them having put in laundry on 5th June they have rescheduled my return delivery 6 times and promised to deliver it for the 7th time tonight . Still no delivery. Will not be using them in future.

"Amazing company highly recommend"

I use Laundrapp frequently and the service each time is amazing! They’re always polite and clothes always come back perfect and they always come on time. The app is very easy to use and lets you follow the driver so you know when they’re coming. Definitely recommend. Amazing Company

"Fantastic"

Fantastic! Very efficient service and always so friendly

"Very convenient service and consisted…"

Very convenient service and consisted in its product.

"Great service and love the app"

Great service and love the app, design very easy to use. Would be much better if weekend and evening collections/delivery was possible, for those at work during the week!

"Amazing company"

Amazing workers always polite when collecting and delivering. You always know when they’re coming with the tracking and what I have sent has always come back in perfect condition! I use them a few times a week every week and I will continue to. Thanks so much

"DO NOT USE THIS COMPANY!!"

DO NOT USE THIS COMPANY!!!

I sent items to them April 2020, 4 weeks later i chased and asked for my items back. They lost them.
I have kept chasing them however now getting no response. I was offered compensation however items were extremely expensive, sentimental and included sofa cushions. They have advised me they are still trying to find the items however when looking at the reviews it looks like i'm not the only one who has had a problem.
Contact watchdog if you have had an issue with service.

"Valued service in COVID times"

Great to have this service in COVID times. Very convenient collection and delivery.

"Nur is brilliant"

Nur is brilliant! Really professional and always on time!

"Good overall service but do not expect flawless items"

Good overall service, but ironing is far from top quality. Available delivery/pick up times are somewhat limited.